Nestled along Mexico’s breathtaking coastline, Casa Dorada is a luxurious 4 Diamond AAA-rated resort renowned for its impeccable hospitality and commitment to creating memorable guest experiences. To further enhance its operations and streamline communication, Casa Dorada embraced Quicktext’s AI-powered virtual assistant at the end of 2023. This innovation has enabled the hotel to modernize guest interactions and optimize internal processes effectively.
The integration process was smooth and efficient. From day one, the virtual assistant seamlessly became part of our daily operations. The tool has been simple to manage and has brought immediate improvements to our operational efficiency.
The virtual assistant has proven to be a valuable asset. While there are occasional challenges with resolving highly complex guest inquiries, we appreciate the system’s ability to notify us when additional human intervention is needed. This ensures that we can address unresolved issues quickly or redirect them to the appropriate teams, maintaining a high standard of service.
The AI assistant has significantly improved our guest communication by delivering accurate and timely information. This has facilitated numerous reservations and provided our guests with an enhanced and seamless experience.
The Quicktext support team has been exceptional. They are proactive, efficient, and responsive to our needs. We also appreciate the regular updates and improvements they introduce to the platform, which enable us to keep our operations up-to-date with the latest advancements.
While the immediate impact on operational efficiency and revenue has been gradual, we see immense potential for growth over time. Our primary audience, aged 45-65, is generally slower to adopt newer technologies like AI-powered chat. However, as more guests become accustomed to this tool, we are confident that it will significantly contribute to both efficiency and revenue generation.
We are eager to explore more of Quicktext’s capabilities and potential features. Learning about the latest advancements or tools available would be extremely helpful as we plan future enhancements to our operations.
Casa Dorada rates Quicktext a strong 9 out of 10. The hotel is highly satisfied with the solution and recommends it to other hotels, especially given its effectiveness and the excellent support provided by the Quicktext team.
