How the Interlaken Hotel leverages digital technology and artificial intelligence to cut operational expenses

Benjamin Devisme 2 November 2020
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Interlaken Hotel Switzerland leverages Quicktext chatbot + hotelkit hotel operations platform to answer customers’ frequent questions. As a result, it reduces the amount of time and staff needed to solve an issue. 

Interlaken Hotel is an independent property that decided to leverage digital technology and automation to deliver both instant personalized guest service and increase operational efficiency. 

Hotelkit all-in-one hotel operations platform was implemented in May 2019. Hotelkit’s main mission is to enable staff to streamline staff communications and tasks across the different services available at the property. 

Quicktext chatbot was installed soon after to provide instant automated answers to guests’ questions and requests via Live chat, Facebook & WhatsApp… 

With the integration of Quicktext chatbot & the Hotelkit platform, every customer request made through the chatbot that requires human intervention is automatically transferred to Hotelkit and assigned to the right hotel team member. 

Guests no longer need to go down to the front desk and can request any service from their phone via any messaging system 

The front desk team no longer needs to take manual notes and forward every request to the right person. Quicktext + Hotelkit do it automatically and instantly. 

This short video show how an in-room guest request made through WhatsApp can be managed by Quciktext chatbot and how maintenance requests are instantly transferred to the right person handled via hotelkit.

About Hotelkit: Hotelkit helps hotels manage staff communications and tasks efficiently without using emails. Every hotel employee has access to Hotelkit and can receive direct messages from colleagues and manage tasks through the comprehensive operations platform.  more info: https://hotelkit.net/

About Quicktext:  Quicktext leverages instant messaging and artificial intelligence at all stages of your customers’ journey to automatically offer instant personalized service to your guests, engage them in your direct sales process and acquire actionable CRM data. More info: https://www.quicktext.im/