Pickalbatros Hotels joins forces with Quicktext to enhance guest experience

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Pickalbatros (Egypt, Morocco)

Pickalbatros Hotels & Resorts, a prominent hotel and resort brand originating in Egypt, renowned for its high-quality accommodations and services and Quicktext, the hospitality AI SuperApp, based in Paris, France, announced a strategic partnership 

Pickalbatros Hotels & Resorts is a leading hospitality brand renowned for its luxurious hotels and resorts. The group owns 29 hotels in popular tourist destinations across Egypt, Morocco, and the wider Middle East and North Africa and 20 more planned to open in 2025…. 

Pickalbatros properties are known for their upscale amenities, including spacious rooms, gourmet dining options, extensive recreational facilities, and high-quality service. They often feature all-inclusive packages, catering to vacationers looking for a comprehensive and hassle-free experience.

By selecting Velma, Quicktext’s cutting-edge AI technology, Pickalbatros Hotels  seeks to enhance their international guests satisfaction by providing efficient, accurate communication and freeing staff for more meaningful interactions.

“We are not merely adopting a new technology; we are embracing a new philosophy of service excellence across our properties. Velma’s AI capabilities will allow us to streamline communication, respond to guest inquiries with greater speed and accuracy in their own language, and create  personal, meaningful interactions that our guests cherish. It is an integral part of the Pickalbatros family, helping us to deliver the exceptional, personalized service that defines who we are”

Abdelkhalek Mostafa, Regional E-commerce Director for Pickalbatros Hotels & Resorts

Velma, the global AI virtual assistant for hotels, is based on Q-Brain+, the hybridisation of classic conversational AI and generative AI to provide multiple best-of-class AI solutions such as:

  • Optimize sales, operation, content, and marketing (Q-Sales, Q-Task and Q-SEO)
  • Structure & augment hotels’ data (Q-Data & Q-Channel)
  • Supply data for business intelligence (Q-BI).

About Quicktext

  • Quicktext was founded in 2017 by Daniel C. Doppler and Benjamin Devisme. 
  • In 2024, Quicktext provided more than $802 million of booking requests to its clients and was awarded as AI and big data company of the year for hospitality at the Premium Travel Awards in Shenzhen, China, as well as the International Travel Award for Innovation at the International Tourism Meeting In Paris, France.
  • In April 2024, Quicktext was recognized as the second most influential AI company in France according to a study conducted by Alliancy and Motherbase.
  • in October 2024, Quicktext was awarded a Global Tech Award in the AI category..

Daniel Doppler CEO and Benjamin Devisme VP of Quicktext are available for interviews and bylines on the subjects of AI and the future of hospitality…

Today, 130 employees in 17 offices around the world : 

  • Europe (Amsterdam, Barcelona, Berlin, Lisbon, London, Milano, Paris, Prague, Sofia)
  • America (Mexico City, Montreal, Punta Cana)
  • Asia (Bangkok, Dubai, Guangzhou, Hong Kong, Maldives) 

It serves 1,700 hotels in 76 countries and is the world leader in artificial intelligence and big data for the hotel industry.

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