Meet Velma and discover…
…amazing advanced functionalities adapted to hoteliers operational requirements, customer engagement and direct booking generation.
Velma, the 3rd generation of AI-powered chatbot for hotels
More comprehension
200+ topics covered
Reservation, front desk, breakfast, services, rooms, rooms equipment, hotel equipment, leisure, restaurant, nearby, MICE…
20+ languages
Arabic, Brazilian Portuguese, Chinese, Czech, Dutch, English, French, German, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai…
More capabilities
- Fully multi-property search and selection.
- Continuous improvement through machine learning.
- Leverage answers for long-tail SEO.
- Available on live chat, Messenger, WhatsApp, WeChat.
- Vocal assistant on Google and Alexa.
More security
Cloud-based hosted by Microsoft Azure
Fully GDPR compliant
99% uptime commitment
More connectivities
More support
- Dedicated customer success team.
- In-app live chat instant support.
- Monthly smart personalized insights.
- AI training center.
More scalability
- Easy user management (SSO available)
- Targeted push messaging capability
- KPI : conversation, direct revenue, conversion rate...
- Conversation tags
- Scalable hotel onboarding & update.
More operational efficiency
- Instant answers 24/7.
- Upsell management.
- Smart escalation to human agent.
- Lead generation.
- Automated direct reservation process.
Interlaken Hotel Switzerland leverages Quicktext chatbot + hotelkit hotel operations platform to ans[...]
Premium
from 149 € per month
- Chatbot available on Website, Facebook, WhatsApp
- Advanced reservation capabilities (Manages multiple rooms, group requests & special needs such as baby cot etc…)
- Automates top 200 topics
- 20+ languages
- Guest Messaging Hub (Manages guest communications via Live Chat, WhatsApp, Facebook, SMS and Booking.com from a unified interface)
- Seamless escalation from chatbot to human
- In-stay guest engagement (Targeted SMS automation)
- SEO Booster (Leverages chatbot answers to capture long tail searches on Google and increases traffic to hotel website)
- Advanced KPI
- Customer insights (Key interests, average basket, booking window, etc…)
Personalized assistance & training