Meet Velma and discover…

…amazing advanced functionalities adapted to hoteliers operational requirements, customer engagement and direct booking generation.

Velma, the 3rd generation of AI-powered chatbot for hotels

More comprehension

200+ topics covered

Reservation, front desk, breakfast, services, rooms, rooms equipment, hotel equipment, leisure, restaurant, nearby, MICE…


20+ languages

Arabic, Brazilian Portuguese, Chinese, Czech, Dutch, English, French, German, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai…

More capabilities

  • Fully multi-property search and selection.
  • Continuous improvement through machine learning.
  • Leverage answers for long-tail SEO.
  • Available on live chat, Messenger, WhatsApp, WeChat.
  • Vocal assistant on Google and Alexa.

More security

Cloud-based hosted by Microsoft Azure
Fully GDPR compliant
99% uptime commitment

More support

  • Dedicated customer success team.
  • In-app live chat instant support.
  • Monthly smart personalized insights.
  • AI training center.

More scalability

  • Easy user management (SSO available)
  • Targeted push messaging capability
  • KPI : conversation, direct revenue, conversion rate...
  • Conversation tags
  • Scalable hotel onboarding & update.

More operational efficiency

  • Instant answers 24/7.
  • Upsell management.
  • Smart escalation to human agent.
  • Lead generation.
  • Automated direct reservation process.
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Interlaken Hotel Switzerland leverages Quicktext chatbot + hotelkit hotel operations platform to ans[...]
Premium
from 149 € per month
  • Chatbot available on Website, Facebook, WhatsApp
  • Advanced reservation capabilities (Manages multiple rooms, group requests & special needs such as baby cot etc…)
  • Automates top 200 topics
  • 20+ languages
  • Guest Messaging Hub (Manages guest communications via Live Chat, WhatsApp, Facebook, SMS and Booking.com from a unified interface)
  • Seamless escalation from chatbot to human
  • In-stay guest engagement (Targeted SMS automation)
  • SEO Booster (Leverages chatbot answers to capture long tail searches on Google and increases traffic to hotel website)
  • Advanced KPI
  • Customer insights (Key interests, average basket, booking window, etc…)
  • Personalized assistance & training