…amazing advanced functionalities adapted to hoteliers operational requirements, customer engagement and direct booking generation.
Velma, the 3rd generation of AI-powered chatbot for hotels
200+ topics covered
Reservation, front desk, breakfast, services, rooms, rooms equipment, hotel equipment, leisure, restaurant, nearby, MICE…
Arabic, Brazilian Portuguese, Bulgarian, Chinese, Czech, Dutch, English, French, German, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, Thai, Vietnamese…
- Fully multi-property search and selection.
- Continuous improvement through machine learning.
- Leverage answers for long-tail SEO.
- Available on live chat, Messenger, WhatsApp, WeChat.
- Vocal assistant on Google and Alexa.
Cloud-based hosted by Microsoft Azure
Fully GDPR compliant
99% uptime commitment
- Dedicated customer success team.
- In-app live chat instant support.
- Monthly smart personalized insights.
- AI training center.
- Easy user management (SSO available)
- Targeted push messaging capability
- KPI : conversation, direct revenue, conversion rate...
- Conversation tags
- Scalable hotel onboarding & update.
More operational efficiency
- Instant answers 24/7.
- Upsell management.
- Smart escalation to human agent.
- Lead generation.
- Automated direct reservation process.
- Chatbot available on Website, Facebook, WhatsApp
- Advanced reservation capabilities (Manages multiple rooms, group requests & special needs such as baby cot etc…)
- Automates top 200 topics
- 24 languages
- Guest Messaging Hub (Manages guest communications via Live Chat, WhatsApp, Facebook, SMS and Booking.com from a unified interface)
- Seamless escalation from chatbot to human
- In-stay guest engagement (Targeted SMS automation)
- SEO Booster (Leverages chatbot answers to capture long tail searches on Google and increases traffic to hotel website)
- Advanced KPI
- Customer insights (Key interests, average basket, booking window, etc…)
Personalized assistance & training
* Based on the number of rooms.