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Let’s talk chatbots, artificial intelligence, IoT and digital transformation for the hotel industry

Alcatel-Lucent Enterprise and Quicktext, guest communications platform for hotels, together will address the AI-powered voice assistant market for hotel guest rooms. The first joint service will be available on the market in the fourth quarter of 2019.

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Chatbots and hotel direct bookings have been much discussed in the past few months. This article defines briefly, the key aspects of hotel e-commerce chatbots (customer service and room reservation chatbots).

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Hoteliers, in general, are aware of the potential of chatbots. Most intend to implement one in their property in the next 24 months. This article gives you a clear idea of the key ROI metrics for hotel chatbots.

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Hotels and digital transformation aren’t exactly moving hand-in-hand. Many hoteliers live on the wrong side of innovation. They embrace choice only when it is absolutely impossible to ignore any longer.

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While others are speaking about how the world is changing, Accor is the change. The more I interact with them the more I am blown away by their ability to reinvent themselves and innovate.

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Presently, a lot is being said about artificial intelligence in the hotel industry. You have no doubt thought about it too.

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