Chatbots and instant messaging for hotels

As more and more hoteliers are adopting these technologies, it is worth thinking strategically about how hotels can leverage mobile, instant messaging and chatbots to increase their direct sales and margins. 

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Chatbots and hotel direct bookings

Chatbots and hotel direct bookings have been much discussed in the past few months. This article defines briefly, the key aspects of hotel e-commerce chatbots (customer service and room reservation chatbots).

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