Security and Compliance

Security and compliance at Quicktext

At Quicktext, data security is not an option: it is at the core of our technology, operations, and commitment to our customers. Privacy, regulatory compliance, and information protection are integral parts of our corporate culture.

This Trust Center allows you to transparently explore our approach to cybersecurity, our compliance with international standards, and our data management practices. You will find clear information about our encryption mechanisms, access controls, as well as data location and protection.

We provide a dedicated contact point to answer your specific questions. Our goal: to ensure you have complete confidence in the smart solutions we deploy.

Internal Controls & Security

Cybersecurity

Quicktext is covered by a cybersecurity insurance policy purchased from an industry expert. This coverage is part of a proactive approach to intrusion prevention and customer data protection.

Infrastructure Monitoring

We use an internationally recognized monitoring solution to supervise our critical servers and services in real time. This allows us to respond quickly in case of any anomalies.

Quicktext’s security commitment

Our promise: to guarantee the confidentiality, integrity, and availability of data.

Infrastructure

ISO 27001-Certified Information Security Management System (ISMS)
Single Sign-On (SSO)
Encryption & Firewalls
Network Segmentation
Regular Security Scans / Audits

Internal organization

Mandatory Security Training
Anti-malware on all devices
Controlled HR procedures
Internal risk analysis

Product Security

External Penetration Testing
Detection of abnormal activities
Logging of critical actions
Secure Development Lifecycle (SDLC)
A Disaster Recovery Plan (DRP) and a Business Continuity Plan (BCP) are in place to ensure operational resilience.
A monitoring tool provides active 24/7 surveillance.

Business Continuity

High Availability Infrastructure
Change controls
Continuous monitoring

Data & Compliance

GDPR Compliant
Clear data retention policy
Strictly controlled data access
User rights management (access, deletion, etc.)

External service partners

OVH

Used for hosting certain services with guaranteed data localization within the European Union.

Microsoft Azure

Used for cloud infrastructure and data storage in support of platform operations.

Microsoft 365

Used for productivity tools, internal communication, and secure email management.

Atlassian

Used as a ticketing system for managing technical requests, tracking incidents, and enabling team collaboration.

360dialog

Used for managing connectivity with the WhatsApp Business API, enabling the sending and receiving of messages via WhatsApp.

Calldesk

Used for managing automated phone communications, including callbots integrated into customer journeys.

OpenAI

Used for language models (LLMs) enabling text understanding and generation through artificial intelligence.

Twilio

Used for managing SMS communications, including sending notifications and automated messages.

FAQ

Where are Quicktext's data hosted?

Quicktext's data is hosted on servers located in Europe, mainly in the Netherlands, through certified cloud providers such as Microsoft Azure, in compliance with the General Data Protection Regulation (GDPR)

How does Quicktext ensure access security?

Quicktext applies strict measures, including one-time password (OTP) authentication.

Does Quicktext protect users’ personal data exchanged?

Yes. Quicktext places great importance on the protection of personal data. The processing of this information is governed by our privacy policy, and Quicktext complies with the General Data Protection Regulation (GDPR).