The protection of personal data is taken into account by the QUICKTEXT Company, which wishes to explain in a clear and transparent manner how and why it collects, processes, stores and uses users' personal data.
The Company provides users (hereinafter the "User(s)") with the website : https://www.quicktext.im (hereinafter the "Site") which allows them to find out about the services offered by the Company, to obtain information on the Company's activity, to subscribe to the Company's newsletter, to contact the Company via the "Contact Us" section and to request a free demonstration of the Company's services.
2. What information does the Company collect from its Users ?
In order to allow Users to contact the Company via the Site ("Contact Us" section), the Company, acting as data controller, collects the following personal data from Users:
First name ;
First name; Last name ;
Professional email address ;
When the User subscribes to the Company's newsletter, the Company, acting as data controller, collects the following personal data from the User:
The User is informed that the Company makes a livechat available on the Site. This is a customer service software available online with instant messaging and an integrated support ticket and web analysis system.
This livechat is a discussion tool through which the User can obtain from the Company precise answers to his/her questions about the Company and/or the services offered by the Company.
When the User uses the livechat, the Company collects the following personal data in its capacity as data controller :
Content of the message / request of the User.
The company publishing the livechat is LLC, whose contact details are as follows: LLC, 4880, Lower Roswell Rd, Suite 165-112, Marietta, GA 30068 - email@example.com - 404-669-6609.
If the User requests a demonstration (free of charge) of the Company's services, the Company, as the data controller, collects the following personal data from the User:
Business email address;
The Company, acting as data controller, also collects the following personal data relating to Users :
IP address and host name of the user;
The browser used by the visitor;
The visitor's operating system;
Source link or URL;
Search engine used with queries and keywords;
The number of pages viewed;
The last page viewed before leaving the website.
3. How and why are Users' personal data used?
The Company uses Users' personal data for the following purposes :
Legal basis for processing
The duration of the conversation
Management and response to the User's contact requests via the "Contact Us" section
Up to 1 year after the last contact with the User
Up to 1 year after the last contact with the User
Composition of a management file of prospects and customers and commercial prospecting.
The processing is based on the User's consent and on the Company's legitimate interest (improving the quality of information provided on the Site).
Until the consent is withdrawn or 3 years from the collection of the data or the last contact with the User.
Customer service software (livechat)
The processing is necessary for the execution of the contract that the User has concluded with the Company and is based on his/her consent.
The data are deleted as soon as the conversation with the livechat ends
The Company may keep this data for a longer period of time (5 years) in case of a complaint from the User.
Request a demonstration (via a request form).
The processing is necessary to respond to the User's request and is based on his/her consent.
The Company does not keep the User's data for longer than the time necessary to send the demonstration to the User.
Management of requests for rights of access, portability, deletion, limitation of processing, rectification and opposition.
The processing is necessary to respond to the User's request to exercise his rights.
Up to 1 year from the date of the User's request to exercise his rights.
Management of requests for the right to object to commercial prospecting.
The processing is necessary in order to respond to the User's request to exercise the right to object.
Up to 3 years from the exercise of the right to object by the User.
Users' personal data is kept only as long as necessary to fulfill the purpose for which the Company holds such data, to meet the needs of the Users, to fulfill its legal or regulatory obligations, to enable it to exercise its rights and/or for statistical or historical purposes.
At the end of the above-mentioned periods, Users' personal data will be deleted or the Company will proceed to their anonymization.
4. With which third parties does the Company share the personal data of its Users?
Access to Users' personal data is limited to those who need the personal data to achieve the purpose of the processing.
Users' personal data is processed by the Company's authorized personnel and by service providers who support the Company's business.
Users' personal data is also collected by Microsoft (Microsoft AZURE), which hosts the Site in the cloud on servers located in the Netherlands (Holland).
Users' personal data is also transferred to the Company's subcontractors, in particular the company LLC, located in the United States.
Users' personal data is therefore transferred outside the European Economic Area.
The Company undertakes to ensure a level of protection of Users' personal data identical to the level of protection provided by the application of the GDPR, and has in particular entered into standard contractual clauses with LLC, as amended by the European Commission.
Users' personal data may also be disclosed by the Company:
if the Company is required by law or legal process to share Users' personal data;
in response to a request from a public authority;
when the Company considers the disclosure of Users' personal data necessary or appropriate to ensure the safety of individuals or protect the public.
5. What rights do Users have?
Users have the following rights:
Access and rectification rights
Users may request access to their personal data.
They may also request the correction of inaccurate personal data or the completion of incomplete data.
Users also have the right to know the origin of their personal data.
Right to delete
Users may request the deletion of their personal data when :
Right of opposition
Users may object to the processing of their personal data on the grounds of "their particular situation".
Users may object at any time and without reason to the processing of their personal data for commercial prospecting purposes.
Right to limitation
Users may also request the limitation of the processing of their personal data if:
Right not to be subjected to a
exclusively on automated data processing
automated data processing
Users have the possibility not to be subject to a decision based exclusively on automated processing that produces legal effects concerning them or significantly affects them, in particular based on profiling.
Right to portability
Users may request that the Company provide them with their personal data in a structured, commonly used, machine-readable format, or request that it be "ported" directly to another controller provided that:
Right to issue advance directives on the processing of their personal data after their death
In application of Article 85, I of the French Data Protection Act of January 6, 1978, as modified, Users may define directives on the exercise of their rights under this section after their death (in particular on their retention, deletion and/or communication), as well as designate a person responsible for the exercise of these rights.
In the absence of such directives, the Company will comply with the requests of the Users' heirs, as set forth in Article 85, II of the French Data Protection Act.
Right to lodge a complaint with a supervisory authority
If Users have any concerns or complaints regarding the protection of their personal data, they have the right to file a complaint with the Commission Nationale de l'Informatique et des Libertés via the following link : Plaintes en ligne | CNIL
The CNIL can also be reached at the following address: 3 Place de Fontenoy, 75007 Paris - telephone: 01 53 73 22 22.
Users are invited to inform the Company's Data Protection Officer beforehand so that he can deal with the request and try to find an amicable solution.
6. How can the User exercise his rights?
The User can exercise the above-mentioned rights and/or ask any question relating to the processing of his/her personal data by the Company to the Data Protection Officer by email at the following address: firstname.lastname@example.org or by post at the following postal address Data Protection Officer - Company QUICKTEXT - 64, rue Jean-Pierre Timbaud, 75011 Paris.
In order for the Company to process the request as quickly as possible, the User may indicate in his request its purpose and the context in which his personal data was collected by the Company. He must also provide a copy of both sides of his identity card.
7. How does the Company secure Users' personal data?
The Company secures Users' personal data by implementing appropriate technical and organizational measures to ensure a level of security appropriate to the risk and implements means to ensure the continued confidentiality, integrity, availability and resilience of processing systems and services, any means to restore availability and access to Users' personal data, and a procedure to regularly test, analyze and evaluate the effectiveness of the technical and organizational measures implemented.
8. Links on the Company's Site to third party sites