Quite simply, Velma (Hotel chatbot) installed on the website generates direct bookings; and qualified leads for the sales teams. In 2022, these leads amounted to over $301M*.
*Audited by Ciklea Accounting & Audit Paris.
The AI virtual assistant, Velma, successfully processes 85% of customer requests in over 30 languages, enabling you to maximise your conversion rates and boost the efficiency of your teams, while reducing operational costs.
Conversation analysis can be used to generate predictive models enabling you to update the hotel's website in real-time, as well as your communication and marketing campaigns (Use SEO for more direct booking).
By harnessing AI and big data in the hotel sector, Quicktext provides a unique proposal, enabling you to:
Quicktext's technological advance has been recognised on a number of occasions, in particular in 2021 at the Premium Travel Awards in Shenzen, China, and in 2023 at the International Tourism Meetingin Paris, France.
With a recommendation rate of 96% according to the Hotel Tech Report, which assesses the quality of technological solutions in the global hotel industry, Quicktext is regularly ranked #1 in the field of AI in the hospitality industry among 24 companies (Not just the best hotel chatbot).
Quicktext structures and shares over 1,500 data points for each hotel.
This structured and centralised data supplies responses for artificial intelligence, optimises online marketing strategy, and dynamically generates content (web, app, help desk).
The virtual assistant, Velma, equipped with 3rd generation AI (named βArtificial Intelligence of the Yearβ in the hotel industry at the Premium Travel Awards) is available 24/7 in 30 languages, enabling hotels to increase their income, boost their teams productivity and improve customer satisfaction.
Quicktext anonymises, centralises and indexes all the data produced during conversations between Velma and customers.
Processing this data enables you to:
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We are excited to announce the 60th edition of TTG Rimini, the prestigious international event dedicated to promoting global tourism and showcasing Italy's incredible tourism offerings to the world.
Don't miss this extraordinary chance to market your tourism brand worldwide and gain invaluable insights from industry experts. Join us at TTG Rimini (ITA) the ultimate global tourism event!
Date: October 11-13, 2023
Location: Stand A1 β AREA NEXT, DESK 1, Rimini Expo Centre, Italy
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Exciting news for all hoteliers and hospitality professionals! Join us for a transformative event, "What You Need to Know to Optimize Your Hotel Sales in 2024," proudly sponsored by Quicktext, Axovia, Mirai, and Siteminder.
Elevate Your Hotel Sales Strategy for 2024!
Ready to boost your hotel sales?
Don't miss this chance!
Date: October 5, 2023
Time: 9:00-11:30
Location: Hotel Velas Vallarta, Puerto Vallarta, Mexico
Register Now
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Exciting News for the Hotel Industry!
Join us for a game-changing event: "What you need to know to optimize your hotel sales in 2024." Sponsored by Quicktext, Axovia, Mirai, and Siteminder.
Stay ahead in the dynamic world of hospitality by gaining valuable insights into the latest trends, technologies, and strategies that will drive your hotel's success in 2024.
Date: October 4, 2023
Time: 9:00-11:30
Location: Hotel NH Collection Guadalajara, Mexico
Register Now
Quicktext's customer reps are exceptional, always improving the software to our needs. The user-friendly interface allows control over AI text responses, while multilingual support caters to our global customer base. Quicktext's live chat has boosted revenue by quickly responding to inquiries.
Quicktext is the best-suited platform for our hotels. Its user-friendly back-end interface supports multiple languages and links with our booking engine for real-time reservations, generating incremental revenue. Our GM and staff love the tool, and Quicktext's support worked closely with us from onboarding to post go-live.
Velma can respond instantly to customer inquiries, making her a constant presence on our site. She provides courteous and efficient customer service and can handle multiple conversations simultaneously.
Quicktext has proven to be an efficient and affordable system for us, providing exceptional service and response to both our staff and guests. It has played a vital role during this crisis by attending to guest inquiries promptly. We appreciate Quicktext's support and look forward to a long-lasting partnership.
The possibility of integrating multiple communication channels. Integration with Booking, expedia and many others. A very complete backend. Hotel chain friendly. Very customizable. Continuous improvement and attention to customer feedback Very quick integration with our booking engine.
Quicktext is a specialized solution that understands our needs. Their evolving platform is an excellent conversational and conversion tool, with data analysis helping us focus on the right metrics. Onboarding Quicktext is straightforward, enabling us to concentrate on business.
