Quite simply, Velma (Hotel chatbot) installed on the website generates direct bookings; and qualified leads for the sales teams. In 2022, these leads amounted to over $301M*.
*Audited by Ciklea Accounting & Audit Paris.
The AI virtual assistant, Velma, successfully processes 85% of customer requests in 34 languages, enabling you to maximise your conversion rates and boost the efficiency of your teams, while reducing operational costs.
Conversation analysis can be used to generate predictive models enabling you to update the hotel's website in real-time, as well as your communication and marketing campaigns (Use SEO for more direct booking).
By harnessing AI and big data in the hotel sector, Quicktext provides a unique proposal, enabling you to:
Quicktext's technological advance has been recognised on a number of occasions, in particular at the Premium Travel Awards in Shenzen, China, and at the International Tourism Meeting in Paris, France.
With a recommendation rate of 96% according to the Hotel Tech Report, which assesses the quality of technological solutions in the global hotel industry, Quicktext is regularly ranked #1 in the field of AI in the hospitality industry among 24 companies (Not just the best hotel chatbot).
Quicktext analyses, structures and provides over 1700 data points for every hotel.
This structured and centralised data supplies responses for artificial intelligence, optimises online marketing strategy, and dynamically generates content (web, app, help desk).
Q-Brain+: the AI behind Velma, is the first and only AI for hospitality composed of both conversational and generative AI layers.
Velma, equipped with this 4th generation AI (Hotel industry βNo.1 Artificial Intelligence of the Yearβ at the Premium Travel Awards) enables hotels to increase their incomes, boost staff productivity and improve customer satisfaction.
Quicktext anonymises, centralises and indexes all the data produced during conversations between Velma and customers.
Processing this data enables you to:
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Exciting News for Travel Enthusiasts and Industry Professionals!
Discover how Quicktext is revolutionizing the hospitality industry with our innovative solutions.
Don't miss the chance to explore the latest advancements at our stand!
Date: January 24-26, 2024
Location: Stand 8D42, IFEMA Madrid, Spain
Register
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Join us for a deep dive into the world of digitalization at the upcoming event of HSMA DΓΌsseldorf: Regional Event of Chapter West!
Exploring the topic: "How does digitalization REALLY help, and what is the ROI?"
Let's exchange insights and explore the tangible impact of digitalization on the hospitality industry with a special emphasis on ROI. Don't miss out!
Date: December 07, 2023
Location: Hansaallee 1a 40549 DΓΌsseldorf, Germany
Time: 17:00-22:00
Register
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Exciting News for Hospitality Professionals!
Join us at IBTM WORLD for a firsthand look at the future of business events, and discover how Quicktext AI can help you capture more Meeting and event bookings too!
Let's connect at IBTM WORLD and explore the endless possibilities.
Date: November 28- 30, 2023
Location: Fira Barcelona Gran Via, Av. Joan Carles I, 64, 08908 L'Hospitalet de Llobregat, Barcelona, Spain
The possibility of integrating multiple communication channels. Integration with Booking, expedia and many others. A very complete backend. Hotel chain friendly. Very customizable. Continuous improvement and attention to customer feedback Very quick integration with our booking engine.
Quicktext is the best-suited platform for our hotels. Its user-friendly back-end interface supports multiple languages and links with our booking engine for real-time reservations, generating incremental revenue. Our GM and staff love the tool, and Quicktext's support worked closely with us from onboarding to post go-live.
Quicktext has proven to be an efficient and affordable system for us, providing exceptional service and response to both our staff and guests. It has played a vital role during this crisis by attending to guest inquiries promptly. We appreciate Quicktext's support and look forward to a long-lasting partnership.
Quicktext's customer reps are exceptional, always improving the software to our needs. The user-friendly interface allows control over AI text responses, while multilingual support caters to our global customer base. Quicktext's live chat has boosted revenue by quickly responding to inquiries.
Velma can answer customer queries instantly, making it a persistent presence on our website. It provides polite and efficient customer service and can manage multiple conversations simultaneously, replacing traditional forms of contact such as emails and phone calls. Velma is easy to integrate and manage.
Quicktext is a specialized solution that understands our needs. Their evolving platform is an excellent conversational and conversion tool, with data analysis helping us focus on the right metrics. Onboarding Quicktext is straightforward, enabling us to concentrate on business.
