Quite simply, Velma (Hotel chatbot) installed on the website generates direct bookings; and qualified leads for the sales teams. In 2022, these leads amounted to over $270M.
(Audited by Cicklea Accounting & Audit Paris).
The AI virtual assistant, Velma, successfully processes 85% of customer requests in over 30 languages, enabling you to maximise your conversion rates and boost the efficiency of your teams, while reducing operational costs.
Conversation analysis can be used to generate predictive models enabling you to update the hotel's website in real-time, as well as your communication and marketing campaigns (Use SEO for more direct booking).
By harnessing AI and big data in the hotel sector, Quicktext provides a unique offer, enabling you to:
In 2021, Quicktext's technological progress was acknowledged at the Premium Travel Awards in Shenzhen, China.
Quicktext received the ‘Company of the Year Award’ in the field of AI and big data in the hotel industry.
With a recommendation rate of 96% according to the Hotel Tech Report, which assesses the quality of technological solutions in the global hotel industry, Quicktext is ranked top in the field of AI in hospitality industry among 24 companies (Not just the best hotel chatbot).
Quicktext structures and shares over 1,100 data points for each hotel.
This structured and centralised data supplies responses for artificial intelligence, optimises online marketing strategy, and dynamically generates content (web, app, help desk).
The virtual assistant, Velma, equipped with 3rd generation AI (named ‘Artificial Intelligence of the Year’ in the hotel industry at the Premium Travel Awards) is available 24/7 in 30 languages, enabling hotels to increase their income, boost their teams productivity and improve customer satisfaction.
Quicktext anonymises, centralises and indexes all the data produced during conversations between Velma and customers.
Processing this data enables you to:
𝐈𝐅𝐄𝐌𝐀 𝐌𝐀𝐃𝐑𝐈𝐃
Come see us at Fitur, to learn more about AI, Big Data, and advancing innovation in the tourism industry.
Date: January 18-20
Location: Stand 8D11 (Pabellon 8), Ifema Madrid
We really love the opportunity to create have analitic report to improve our service and the livechat always fast to answer.
The tool takes away pressure at the front desk. The team at Quicktext is always available to give tips on how to improve the performance of the chatbot. Very customre focussed team.
The Gleneagle Group - Ireland Velma always treats a customer in the most polite and perfect way Can simultaneously have conversations with several customers at one time
A notable increase in our income.A good way to do business. Changing the approach of our call center from a commercial and informative point of view. A very efficient support.
We had a cool onboarding and really felt that everybody was welcoming us. we choose Velma because we would need no human to interact with clients chats, due to the fact everything is automised
QuickText is an ingenious tool that bridges the gap between hotels and customers.
