A unified inbox for all instant communications to help hotels deliver great service and save time through smart messaging and automation.
All instant Messaging app centralised in one place
Quicktext Messaging Hub collects your customers' messages on a single interface.
Manage easily your Live Chat, WhatsApp, Facebook Messenger, WeChat, SMS, and Booking.com communications for one or several hotels. Thanks to a smart PMS connectivity, Quicktext also enables you to send automated messages to your guests at key moments of their journey.
Instant messaging for hotel guest service How can hotels leverage free instant messaging channels[...]
Save time and manage guest interactions efficiently
Smart communication
Send easily useful personalized information and upsell offers to your customers directly on their smartphone
Smart answers
Template answers help you give the perfect answer to frequent questions in 2 clicks.
Smart device
Quicktext computer and mobile app enables your team to deliver professional service from all devices.
Smart interactions
Quicktext connects to 50+ PMS enabling you to send automated messages to your guests at key moments of their journey. FAQ can also be automated via Velma our AI-powered chatbot.
Smart operations
Get all your communication channels in one place.
WhatsApp for hotels Improve hotel guest communication with WhatsApp. Your guests have massively adopted[...]
Increase guest satisfaction and positive online reviews
More satisfaction
Most guests won’t mention issues to front-desk agents. Leverage messaging automation to get real-time feedback, quickly identify issues and take fast action.
More services
Being able to promote specific extra services at the right time enhances your customers’ experience and increases your direct revenues.
More positive reviews
A short message is often all it takes to motivate satisfied customers and increase your volume of online recommandations
Key features
Omni-channel dashboard
- Live chat, Messenger, SMS, WhatsApp, WeChat, Booking.com
- Desktop & mobile App
- Smart notification interface
- Multi SMS numbers
Messaging automation
- Data import from 50+ PMS
- Data import XLS or CSV
- Template messages
- Automated signature
- SMS targeted automation
- GDPR compliant
- Manage all your messages from a unified dashboard
- Cover your guests favorite communication channels (live chat, whatsapp, sms, WeChat, booking.com...)
- Save time thanks to templates answers
- Speak your customer language thanks to automated message translation.
- Increase customer interactions thanks to targeted SMS campaigns
- Avoid lines at the front desk with express check-out.