...the AI chatbot dedicated to hospitality
More operational efficiency
Velma, the AI-powered chatbot for hotels, handles 85% of guest requests in 24 languages .
Requests are taken care of automatically while complex issues are immediately transferred to the right member of staff, saving valuable time to your team and enabling fast action.
Velma interacts directly with each member of your team via email, mobile app or task management system.
Complex and high-value requests are efficiently escalated and assigned to the right member of staff for fast action.
Velma manages recurring interactions and delivers personalized customer service automatically.
Velma, AI-powered chatbot for hotels, manages 200+ requests, in 24 languages via Live chat, Messenger, Whatsapp or Wechat...
- Pre-stay, Velma reassures and guides visitors through the direct reservation process.
- In stay, guests benefit from instant service through their favorite messaging platforms.
Delivers instant response and detects in-stay issues to be fixed and make sure that every guest has a great experience
Help guests enhance their stay by purchasing upgrades and extra services
Enhance guest relations, be available to your customers through their favorite communication channels.
More direct bookings
Velma AI-powered chatbot for hotels helps online visitors enter your direct booking funnel. If a customer doesn’t complete their purchase, booking requests are forwarded to the hotel sales team that follows up and closes the deal.
Velma helps online visitors find the relevant information instantly, get the best available deal and book directly.
Velma collects customer contact details and key interests through conversations to enrich customer profiles in your CRM and helps power your sales & marketing campaigns.
Smart lead generation
Velma converts anonymous visitors into qualified leads. If a customer doesn’t complete their booking, Velma immediately notifies and shares actionable informations with the sales team to proactively follow up and close the deal.