01. Smart operations
Velma interacts directly with each member of your team via email, mobile app, or task management system.
Velma, the ultimate virtual assistant in the hospitality world, operates with a combination of both conversational AI and generative AI. She manages optimum interactions and automatically provides a personalised service. In addition, it interacts with teams via email notification, mobile app or task management system. High-value requests are forwarded to the right person in the right team for quick processing.
Velma AI chatbot converts anonymous visitors into qualified leads. If a customer does not complete the direct booking process, Velma shares information with the sales team to proactively follow up and close the sale.
Velma,the best hotel chatbot, collects customers' contact details and interests during conversations to enrich their CRM profiles and feed your communication and marketing campaigns.
All conversations initiated by Velma generate data designed to
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Velma interacts directly with each member of your team via email, mobile app, or task management system.
Velma manages recurring interactions and delivers personalized customer service automatically.
Complex and high-value requests are efficiently escalated and assigned to the right member of staff for fast action.
Velma, AI-powered chatbot for hotels, manages 2300 data points, in 36 languages via Live chat, Facebook Messenger, WhatsApp, Instagram, WeChat…
Structured Data Manager
AI dedicated to the hotel industry
Quicktext Connect
Automated direct reservation process