01. Smart operations
Velma interacts directly with each member of your team via email, mobile app, or task management system.
X Hotel Toronto
X Hotel Toronto
More Revenue, More Productivity, More Satisfaction
01.
Smart engagement
Velma, the ultimate virtual assistant in the hospitality world, operates with a combination of both conversational AI and generative AI. She manages optimum interactions and automatically provides a personalised service. In addition, it interacts with teams via email notification, mobile app or task management system. High-value requests are forwarded to the right person in the right team for quick processing.
02.
Smart lead generation
Velma AI chatbot converts anonymous visitors into qualified leads. If a customer does not complete the direct booking process, Velma shares information with the sales team to proactively follow up and close the sale.
03.
Smart CRM
Velma,the best hotel chatbot, collects customers' contact details and interests during conversations to enrich their CRM profiles and feed your communication and marketing campaigns.
04.
Generates a new category of data
All conversations initiated by Velma generate data designed to
- improve website referencing (Q-SEO),
- modify advertising campaigns in real-time (Q-AD),
- adapt the website to each visitor (Q-Dynamic).
For more details, visit Q-SERVICES.
More staff productivity
02. Smart workload
Velma manages recurring interactions and delivers personalized customer service automatically.
03. Smart escalation
Complex and high-value requests are efficiently escalated and assigned to the right member of staff for fast action.
More guest satisfaction
Velma, AI-powered chatbot for hotels, manages 2300 data points, in 36 languages via Live chat, Facebook Messenger, WhatsApp, Instagram, WeChat…
01 Pre Stay
- Velma reassures visitors by automatically answering more than 2300 data points and guides them through the direct booking process via the website's chat functions, Facebook Messenger, Instagram, WhatsApp, Line etc.
- Customers who are ready to book are redirected to the booking engine.
02 In Stay
- Smart service: Delivers instant response and detects in-stay issues to be fixed and make sure that every guest has a great experience.
- Smart upgrade: Help guests enhance their stay by purchasing upgrades and extra services.
- Smart communication: Enhance guest relations, and be available to your customers through their favorite communication channels.
03 Post Stay
- Once the stay is over, Velma will always be there for you and your guests. She will assist your visitors if they forgot something at the hotel or need an invoice if they need to leave a comment on your platform, or organize their next trip with you.
Why Velma is recognised as the best AI in hospitality
Q-Data
Structured Data Manager
- 2300 structured data points covered (Reservation, front desk, breakfast, services, rooms, rooms equipment, hotel equipment, leisure, restaurant, nearby, MICE…),
- 36 languages available: Arabic, Brazilian, Bulgarian, Catalan, Chinese, Czech, Danish, Dutch, English, Filipino, Finnish, French, German, Greek, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovene, Spanish, Swedish, Thai, Turkish, Vietnamese.
Q-Brain+
AI dedicated to the hotel industry
- Combination of conversational AI and generative AI
- Fully multi-property search and selection,
- Continuous improvement through machine learning in hotel industry,
- Leverage answers for long-tail SEO,
- Available on Live Chat, Messenger, WhatsApp, WeChat, and Instagram, Vocal assistant on Google and Alexa.
Q-Connect
Quicktext Connect
- 75+ Booking engines, 50+ PMS,
- 30+ Connectivities to CRM,
- Upsell systems, task management platforms,
- Activity reservation systems…
Q-Sales
Automated direct reservation process
- Instant answers 24/7,
- Upsell Management,
- Smart escalation to a human agent,
- Lead generation.