By harnessing AI and big data in the hotel sector, Quicktext provides a unique offer, enabling you to:
In 2021, Quicktext's technological progress was acknowledged at the Premium Travel Awards in Shenzhen, China.
Quicktext received the ‘Company of the Year Award’ in the field of AI and big data in the hotel industry.
With a recommendation rate of 96% according to the Hotel Tech Report, which assesses the quality of technological solutions in the global hotel industry, Quicktext is ranked top in the field of AI in hospitality industry among 24 companies (Not just the best hotel chatbot).
Increase your direct bookings by 11% and enhance your CRM with ultra-qualified leads for your commercial teams. In 2021, these leads amounted to over $139m.
(Audited by Cicklea Accounting & Audit Paris).
The virtual assistant, Velma, successfully processes 85% of customer requests in over 30 languages, enabling you to maximise your conversion rates and boost the efficiency of your teams, while reducing operational costs.
Conversation analysis can be used to generate predictive models enabling you to update the hotel's website in real time, as well as your communication and marketing campaigns (Use SEO for more direct booking).
Quicktext structures and shares over 1,100 data points for each hotel.
This structured and centralised data supplies responses for artificial intelligence, optimises online marketing strategy, and dynamically generates content (web, app, help desk).
The virtual assistant, Velma, equipped with 3rd generation AI (named ‘Artificial Intelligence of the Year’ in the hotel industry at the Premium Travel Awards) is available 24/7 in 30 languages, enabling hotels to increase their income, boost their teams productivity and improve customer satisfaction.
Quicktext anonymises, centralises and indexes all the data produced during conversations between Velma and customers.
Processing this data enables you to:
Quicktext has made our life very easy by automating the repetitive tasks and inquiries and has been a very useful conversion tool!
Quicktext creates Best AI chatbots for hoteliers. At first, we were very sceptical. Can a chatbot like Velma take over some work from our front desk staff? Will it be worth the cost? We discovered that it is an amazing tool which not only helps our hotel teams to save time answering questions, but also helps us to increase our direct bookings.
Very thoughtful and effective support. both the app and Narimen live up to our expectations the extranet is very easy to handle.
The most positive thing about this tool is usability, the wide range of issues it covers, ease of management, customer service, the very frequent incorporation of new useful functionalities to better serve our customers, it helps us to identify the main doubts and customer requests through its autogenerated FAQ.
Quicktext allows us to connect with customers before we even meet with them. This makes our concierge services even more efficient because we already know what the customer desires. It also enables us to keep the client promptly updated on any information, which is a huge benefit.
Perfect to increase your buisness and the quality of your website. Helping guest making reservations or having quick informations about your hotel.
We have been using Quicktext for several months. The immediate return on investment because of the possibilities of up-sell in an almost automated way, is an end in itself. The application has helped increase turnover. At the same time, it has helped us adapt to the mode of communication used by our customers.
Velma helps us to automatically solve frequently asked questions from our customers, improving service and saving front desk a precious time.
We were happily surprized with the ROI of Velma the Quicktext AI chatbot. Conversion rate between above 20% since January.
We thank Quicktext for the innovative solution it has presented to the hotel industry. We have found it very easy to implement. It has helped us adapt to better, more meaningful ways to communicate with our guests.
Quicktext answers the new generations’ need for immediate answers with Velma its chatbot. It has improved our guest communications. We have found Quicktext a very user-friendly artificial intelligence solution, responsive and efficient.
A company where nothing is impossible and keeps adding services to enhance the guest experience as a result drives revenue.
The support service from the Quicktext team is very good and timely. Compared to other AI tools, the quicktext chatbot has allowed us to give personalized and pleasant service in terms of customer service.
Less work to our reception, because a lot of people prefer speak with Velma the chatbot instead of our reception team, and it is a tool where you can have all communications with customers. It works perfectly with Facebook.
Great support and innovative idea! Quicktext has enabled instant replies to requests. It has a fast implementation and is open to change. The team is doing everything to fulfill wishes, and update constantly on ongoing tasks.
Our team truly enjoys using Quicktext as it is an easy and practical way to communicate with the visitors to our website. It even helps boost sales through direct bookings.
Quicktext brings a positive ROI after only a few weeks of use. A very useful tool simple to use and very well adapted to fit in the staff routine.
For us, Quicktext is not about a human replacement, it is an ice-breaker turning front-desk people into sales agents with minimum time and training required.
It's a great tool for mapping all channels in one interface. It saves you a lot of time answering the same questions over and over again. Our guests are using the Hotel chatbot a lot and are very happy about the result.
Professional and efficient service makes a wonderful experience. The bot is the best in the market.
Really easy to use for the guests - Spares us time and gives basic information to the guests - We receive the info about the possible reservations, so it's really easy for us to contact the guest and try to get this reservation.
I like that our guests can get an immediate respons to their questions at any time 24/7 and in different languages. I love the fact that we can follow up basically everything and I also like the fact that we are saving a lot of time which we use to attend better our client in house.
We are really satisfied with Velma. We started in May last year and we have seen a real evolution and change in our management and customer support. + 47 000 € in direct booking generated in 6 months.
Velma is having a very good response, I see that the conversations are constant and multiple; I must admit that I did not expect this rate of use and I am glad that I chose to introduce the virtual assistant on the site despite not being 100% convinced at the time that users would use it.
It's been just a few months since the launch of Quicktext at Sofitel Dubai The Palm, and I'm already seeing phenomenal results and an uplift in customer acquisition and retention. In addition to seeing visitors spending more time on the website, the total value of leads generated by Quicktext has surpassed AED3.3 Million in less than 5 months.
