Hotel guests have multiple needs before and during their stay, most of which could be monetized by the hotel. Quicktext, our chatbot for hotels & resorts, is available through instant messaging channels. Guests welcome these messages that help them make the most of their stay. Eventually, it’s all about providing an engaging experience for your guests, from the time they visit your website, till after their stay.
Your capacity to create a relationship with your guests as fast and as efficiently as possible is what immediately sets you apart from your competition. Instant messaging is the ultimate marketing tool if you want to engage your customers in your sales process or create a bond while they are on the property. Hoteliers that harness that power gain a substantial competitive advantage that translates into more bookings and increased customer loyalty. There are plenty of good hotels but very few special ones. Be special!
We make it easy for hotels world-over to harness the power of instant communications and Artificial Intelligence. Guest communication has to be simple, so we centralized all instant messaging channels in one easy-to-manage platform. Guest communication needs to be immediate, accurate and easily understood. So, most customer interaction is handled by Zalia, a 24/7 AI-powered chatbot for hotels who speaks 21+ languages. Zalia is constantly learning new languages and evolving, to better serve your guests’ needs.