Your capacity to create a relationship with your guests as fast and as efficiently as possible is what immediately sets you apart from your competition. Instant messaging is the ultimate marketing tool if you want to engage your customers in your sales process or create a bond while they are on the property. Hoteliers that harness that power gain a substantial competitive advantage that translates into more bookings and increased customer loyalty. There are plenty of good hotels but very few special ones. Be special!
We make it easy for hotels world-over to harness the power of instant communications and Artificial Intelligence. Guest communication has to be simple, so we centralized all instant messaging channels in one easy-to-manage platform. Guest communication needs to be immediate, accurate and easily understood. So, most customer interaction is handled by Zalia, a 24/7 AI-powered chatbot for hotels who speaks 12+ languages. Zalia is constantly learning new languages and evolving, to better serve your guests’ needs.