Velma Knows

In more than 24 languages, Velma is the #1 AI-powered chatbot for hotels.
She understands the meaning and provides answers to customers requests.

Say Hello to Velma !

Based on the analysis from more than 320,000 conversations…

 Information on available beds for hotel guests provided by chatbot for hotels

WHAT TYPE OF BED IS IN MY ROOM?

The French like double beds, the Japanese like twin, families need to know where their kids are going to sleep. Velma helps your customer find the precise information they need to choose your hotel and plan their trip.

 Hotels bathroom equipments provided by chatbot for hotels

I HAVE FORGOTTEN MY TOOTHBRISH AT HOME

When travelling, it is so comforting to know that you can ask whatever you need by live chat, Facebook, WhatsApp, WeChat… and get instant service. Velma the ultimate AI for hotels makes it easy for hotels.

 Family rooms information provided by chatbot for hotels

Do you have family rooms?

When choosing a hotel customers often need very specific and detailed information that is relevant for them. You can’t put it all on your website and many customers are not going to call the hotel. Velma the AI instantly delivers the specific information your customers need to choose your hotel and make a direct booking.

 Lost and found information provided by chatbot for hotels

Can you check if I left my computer in my room?

Some customer requests are a pure cost for the hotel. Think about lost-and-found items, cancellation requests, package delivery etc… Velma the ultimate AI for hotel helps hotels streamline all these queries so that staff delivers a great service while minimising time spent on low value interactions.

 Airport to hotel information provided by chatbot for hotels

HOW MAY I COME FROM THE AIRPORT ?

How many hours every week does your staff spends answering important but repetitive questions about logistics? Velma answers these questions automatically saving hours to your staff and improving guests experience by delivering instantly the precise information they need.

 Electric adapter availability information delivered by chatbot for hotels

I FORGOT MY ELECTRIC ADAPTER, DO YOU HAVE ONE?

Travelers sometimes forget items they may find indispensable. If your hotel lends guests electronic equipment e.g universal adapters, iPads, Kindles, etc... it is important to communicate this in the easiest way possible. This is where Velma hotel chatbot comes in, helping the hotel show guests how they intend to make their travel hassle-free.

 Direct booking advantages information delivered by chatbots for hotels.

WHAT ARE THE ADVANTAGES OF DIRECT BOOKING?

Showing your hotel's direct booking advantages through Velma chatbot may persuade hesitant clients and reassure decisive clients. Don't miss a chance of showing why booking directly is the best option for your guest.

 Currency exhange services information delivered by chatbot for hotels

I WOULD LIKE TO KNOW IF YOU HAVE AN EXCHANGE SERVICE?

Overseas guests visiting your hotel may need to exchange their money for the local currency. Therefore, informing them that you have the service available or recommending nearby alternatives gives your guest one less thing to worry about and elevates their experience with your hotel.

 Ski facilities information delivered by chatbot for hotels

IS YOUR HOTEL NEXT TO THE SKI SLOPES?

If your hotel is close to the ski slopes, guests will have many questions regarding the facilities you offer, available gear provided by you, and the location of the ski slopes. Velma hotel chatbot is able to provide guests with all the right information to FAQs related to Ski resorts.