Velma Knows

A natural polyglot who can speak more than 29 languages, Velma, our chatbot for hotels, handles 85% of guest queries and delivers instant support 24/7.

Velma can answer even the most complex guest questions.

 Serbian-speaking chatbot for hotels and resorts

Guess who Speaks Serbian now?

Velma is a natural polyglot, speaking more than 26 languages fluently. This includes Serbian, which is spoken by 12 million people in the world.

 Information about hotel events provided by AI chatbot

IS THERE A SPECIAL EVENING FOR CHRISTMAS

Looking to celebrate Christmas Eve at your favorite hotel? Velma will help you book the best Christmas hotel stay to enjoy the holiday with your friends and family.

 Information about hotel sport activities provided by AI chatbot

DO YOU HAVE A TENNIS COURT?

Wondering if your hotel has a tennis court? Velma will instantly tell you which racquet sports you can play during your stay.

 Infomation about hotel rooms provided by AI chatbot

IS IT POSSIBLE TO GET A ROOM WITH A SEA VIEW

If you want to book a room with a sea, pool, or ocean view, Velma is available instantly, 24/7 to help you book the perfect hotel stay experience.

 Hotel services information delivered by chatbot

HELLO, DO YOU MAKE TAKE-AWAY MEALS AT THE MOMENT?

Craving a delicious meal from your favorite hotel, but prefer to dine at home? Velma will tell you if your hotel offers takeout, so you can indulge in your favorite meals wherever you decide.

 Hotel swimming pool information delivered by chatbot

WHAT IS THE LENGTH OF YOUR SWIMMING POOL?

There’s nothing like a refreshing dip in the swimming pool. Wondering about the various swimming pool sizes your hotel offers? Velma has the answer to all your questions to ease your mind and help you plan your perfect hotel stay ahead.

 Information about available items for sale provided by chatbot AI

DO YOU KNOW WHERE WE CAN PURCHASE YOUR MATTRESSES?

If your guests want to buy something they loved while staying at your hotel, Velma will help them shop for items available for sale on your hotel’s retail website with just one click.

 Lost and found information provided by chatbot for hotels

COULD YOU CHECK IN MY ROOM IF I FORGOT MY LAPTOP HERE?

When guests forget something in your hotel, it can be a stressful event for both parties. Velma is there 24/7 to instantly help with any queries before, during, and after your visitors’ stay.

 Information about taxi booking provided by chatbot AI

I NEED YOUR HELP TO BOOK A TAXI

Foreign guests visiting your hotel may need to book a cab. Velma will inform them in real-time of the rates or recommend them nearby alternatives to enhance their experience.