01. Data Management
- Q-Brain+: The AI dedicated to hospitality.
- Q-Data: Structured data management.
- Q-Sales: Lead and reservation management.
- Q-BI: Business Intelligence.
Mama Shelter Los Angeles (Accor Hotels)
Mama Shelter Los Angeles (Accor Hotels)
Q-SERVICES: A new dimension in the hotel industry thanks to AI and big data
02. Connectivity
- Q-Hub: Instant messaging management.
- Q-Connect: Centralised management of connectivity.
- Q-Automate: Email automation manager.
03. Big Data
- Q-SEO: Search engine optimisation powered by big data.
- Q-AD: Optimisation of retargeting campaigns.
- Q-Dynamic: Dynamic website by predictive model.
- Q-Verse: Integration in Metaverses.
Q-Brain+
Introducing artificial intelligence (AI) into any application requires both a very good understanding of deep (DL) and machine learning (ML) and also years of development to acquire data, train models, and deploy them.
Q-Brain+ is the first and only AI specialised in the hospitality industry, and as such is the brain behind Velma.
Q-Brain+ is composed of the best of both worlds of AI, both a classical conversational AI layer and a generative AI layer designed to handle complex answers.
Q-Data
On average, a hotel contains more than 1700 data points: the temperature of the swimming pool, the price of a babysitter, the height of the car park, or the location of electric car charging points.
Q-Data allows you to merge, structure, and distribute all this data to :
- instantly communicate this information to your visitors thanks to AI.
- feed the hotel's information sources (web, app, CMS, communication media).
- feed external media (Google, Facebook, etc.).
Q-Sales
Q-Sales allows in real-time to:
- List, value, analyze and segment reservation requests,
- Extract confirmed requests generated by Velma, the reservation service, or the call center,
- Associate tags with each contact according to the content of their conversations,
- Build waiting lists,
- Generate reports and trends by hotel, city, category, and country in PDF or XLS format.
Q-BI
Q-BI allows you to add new data categories to your business intelligence (BI):
- Bookings and qualified leads generated,
- Conversions per pixel, Google Analytics, call center, booking service,
- Conversation volume per channel (live chat, Facebook, Google, Instagram, WhatsApp, etc.),
- Lead times,
- Most frequently asked questions by language, country of origin, date, time, etc.
Q-Hub
Q-Hub collects your customers’ messages on a single interface. Manage easily your Live Chat, WhatsApp, Line, Google Messages, Facebook Messenger, SMS, and Booking.com communications for one or several hotels.
Thanks to a smart Q-Connect PMS & CRM connectivities, Quicktext also enables you to send automated messages to your guests at key moments of their journey.
Q-Connect
Q-Connect allows you to connect all the hotel's third-party applications
- CRM, PMS,
- UP-sales software,
- Task manager,
- Call center (Zendesk)
Q-Automate
Q-SEO
Conversation data collected via Velma Hotel chatbot allows customer interactions to be segmented by country, city, device used, date and time of connection.
Q-SEO anonymises and records these criteria in order to obtain traveler profiles and anticipate their needs. This data is used in real-time to improve the referencing of the website.
Do you want to know more about SEO for hotels and how it works?
Q-AD
The conversational data generated is segmented according to the following criteria: country, city, device used, date, and time of connection.
Q-AD records these criteria after having anonymised them, in order to obtain multiple personas. These criteria allow advertising campaigns to be optimised in real-time by personalising them.
Q-Dynamic (2024)
Q-Verse (2024)
Q-Verse is based, in the first place, on Velma's accumulation of experience over the last 6 years and also on development around expressions, gestures, and lip-synching for more real emotions in the Metaverse for hospitality.