Q-Automate

The automation of pre-stay, in-stay, post-stay messages

Wyndham Grand Phuket Kalim Bay

The ultimate automation tools for your hotels

Using PMS/CRM data and insights from conversations with Velma (AI virtual concierge for hotels), Q-Automate sends targeted service messages, personalized upgrades and upsell offers to the right guests at the right time. It helps to inform your guests about special offers and promotions and thus encourages them to buy more services from the hotel.

Fully automated

Scheduled campaigns
Semi or fully automated
Confirmation, Pre stay, check-in, check-out
Response templates for agents
Custom messaging campaigns

Pre-stay

Engage with your clients before, during or after the stay via SMS, WhatsApp or email.
Create engaging offers in one click using templates
Additional revenue generated
Digitalized check-in
Dedicated team notification in Q-Task

Services associated

Upgrades
Pre check-in / Early check in
Parking
Extra bed/baby cot
Taxi/Private Transfer
Special request
Spa
Restaurant

Instay & post stay

Provide guests with ongoing access to your upselling deals through in-stay messaging
Let them browse and book deals at their convenience and help your team handle requests faster
Help your guests book deals just by using their smartphones
Satisfaction surveys
Dedicated team notification in Q-Task

Services associated

Housekeeping
Maintenance
Room service
Late Check out
Breakfast
Baby sitting
Laundry
Taxi/Private Transfer
Spa/Pool/Gym
Golf
Restaurant
Invoice