Q-Sales

Management of reservations and leads generated by Velma

See Velma in action !
Hotel Eclat Beijing
Q-Sales

Management of reservations and leads generated by Velma

See Velma in action !
Hotel Eclat Beijing

How to turn anonymous visitors into qualified leads?

Visitors may spend hours on your website and remain anonymous. However, once they start interacting with Velma (AI Hotel virtual assistant by Quicktext), they cease to be anonymous and they become highly qualified leads.


Why highly qualified?

Velma collects essential information, compliant with GDPR, including: name, email, phone number, reservation details (dates, number of guests/ rooms), requirements and interests. All this valuable data is centralised in Q-Sales.


Maximise your sales opportunities with Q-Sales

With Q-Sales, your reservations team, sales department, or call centre can efficiently track and manage these leads. This all-in-one solution ensures that no lead is missed, maximising your sales opportunities and improving your hotel’s occupancy rate.


Real-Time capabilities of Q-Sales:

  • Organise and analyse: list, evaluate, and segment all reservation enquiries in real time.
  • Comprehensive lead tracking: extract all of the confirmed requests generated by Velma, as well as those from automated processes, and those which have been generated by the follow up of the reservation team or call center.
  • Custom tagging: assign tags to each contact based on conversation content for better organisation.
  • Reservation notes: allow agents to add comments to each enquiry for personalised follow-up.
  • Manage waiting list: create waitlists for peak periods to ensure no opportunity is lost.
  • Detailed reporting: generate insightful reports and trends by hotel, category, city, or country in PDF or XLS format.

With Q-Connect, seamlessly transfer all this information to your CRM or call centre software for enhanced operational efficiency.


01

Request Dashboard

  • Date
  • Channel
  • Country of origin
  • Name of prospect
  • Country and name of hotel
  • Request details (no. of pax, check in, check out, room types, value...)
  • Status (confirmed, pending, lost...).
  • Opt-in at start or after booking, Opt-out at any time 
  • Escalation to agent

02

Follow up

  • Value of the request
  • Status modification
  • Priority
  • Time line
  • Lead time
  • Agents comments

03

Statistics

  • By hotel, by group, by country, by category
  • Request export
  • Contacts export
  • Waiting list
  • Tracking by pixel and analytics
  • Confirmation status
  • Custom reporting
  • Custom dashboard

Real results: how Q-Sales transforms leads into bookings

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FAQ

1. What is Q-Sales and how does it benefit hotels?

Q-Sales manages the commercial leads generated by Velma. It enables real-time tracking and follow-up on leads, significantly boosting bookings and sales opportunities.

2. What are the key features of Q-Sales? - a Summary :

Q-Sales allows hotel groups and independent hotels, in real-time, to:

  • List, value, analyse and segment all reservation requests,

  • Extract the confirmed requests generated by Velma, as well as those from the automation processes, reservation service or call centre,

  • Associate tags with each contact according to the content of the conversations,

  • Allow agents to comment on each request,

  • Generate waiting lists for busy periods,

  • Generate reports and trends by hotel, category, city or country in PDF or XLS format.

3. How does Q-Sales improve lead conversion for hotels?

Q-Sales key features include reservation request analysis, lead segmentation, tagging, and detailed reporting.