Q-Sales

How to turn anonymous visitors into qualified leads?

Velma's insight and detailed interaction with customers will either lead the customer directly to the booking, or invariably transform these customers/ anonymous visitors to your hotel website, into highly qualified leads.

Thanks to Q-Sales, your reservations department, sales department or your call center will be able to follow up these leads and generate more bookings.

 Q-Sales allows, for hotel groups and independent hotels, in real-time, to:

• List, value, analyze and segment all reservation requests,
• Extract the confirmed requests generated by Velma, as well as those from the automation  processes, reservation service or call center,
• Associate tags with each contact according to the content of the conversations,
• Allow agents to comment on each request,
• Generate waiting lists for busy periods,
• Generate reports and trends by hotel, category, city or country in PDF or XLS format.

Thanks to Q-Connect all of the above information can very easily be transmitted to your CRM or your Call Center software.