Q-Task

Management of tasks generated by Velma

See Velma in action !
Alexander Beach Crete

Q-Task

Management of tasks generated by Velma

See Velma in action !
Alexander Beach Crete

How to coordinate daily tasks with resource management?

Velma’s question response solutions also cover customers with requests which require action from the hotel team (for example : restaurant, spa, taxi, baby cot, maintenance, etc.).

Thanks to Q-Task all the hotel teams (front desk, guest relations, maintenance, housekeeping, etc..) can easily track the status of requests for their department. 

Additionally, hotel managers can instantly access a clear task control report.


Q-Task allows hotel groups and independent hotels to :

  • Assign tasks to different team members
  • Track the status of tasks, which allows managers to control their team productivity
  • Prioritize tasks according to their importance and urgency
  • Share relevant information through comments

Thanks to Q-Connect all this information can easily be transmitted to your hotel Task Management/ ticketing system (Hotelkit, HotSos, Knowcross, Rommchekin, Zendesk etc...)


01

Task Dashboard

  • Date of the request
  • Communication channel used
  • Country of origin
  • Name of client
  • Room number
  • Check-in / Check-out dates
  • Requested service
  • Hotel team in charge
  • Priority level
  • Status (confirmed, pending, in progress, completed, lost).

02

Follow up

  • Monetary value of the request (if any)
  • Status
  • Priority level
  • Resolution time line
  • Comments

03

Statistics

  • By hotel, cluster, collection, country, brand, whole group,
  • Tasks list export
  • Contacts export
  • Reporting