Alexander Beach Crete
Alexander Beach Crete
How to coordinate daily tasks with resource management?
Velma’s question response solutions also cover customers with requests which require action from the hotel team (for example : restaurant, spa, taxi, baby cot, maintenance, etc.).
Thanks to Q-Task all the hotel teams (front desk, guest relations, maintenance, housekeeping, etc..) can easily track the status of requests for their department.
Additionally, hotel managers can instantly access a clear task control report.
Q-Task allows hotel groups and independent hotels to :
- Assign tasks to different team members
- Track the status of tasks, which allows managers to control their team productivity
- Prioritize tasks according to their importance and urgency
- Share relevant information through comments
Thanks to Q-Connect all this information can easily be transmitted to your hotel Task Management/ ticketing system (Hotelkit, HotSos, Knowcross, Rommchekin, Zendesk etc...)
01
Task Dashboard
- Date of the request
- Communication channel used
- Country of origin
- Name of client
- Room number
- Check-in / Check-out dates
- Requested service
- Hotel team in charge
- Priority level
- Status (confirmed, pending, in progress, completed, lost).
02
Follow up
- Monetary value of the request (if any)
- Status
- Priority level
- Resolution time line
- Comments
03
Statistics
- By hotel, cluster, collection, country, brand, whole group,
- Tasks list export
- Contacts export
- Reporting