Quite simply, Velma (Hotel chatbot) installed on the website generates direct bookings; and qualified leads for the sales teams. In 2024, these leads amounted to over $802 M*.
*Audited by Ciklea Accounting & Audit Paris.
The AI virtual assistant, Velma, successfully processes 85% of customer requests in 37 languages, enabling you to maximise your conversion rates and boost the efficiency of your teams, while reducing operational costs.
Conversation analysis can be used to generate predictive models enabling you to update the hotel's website in real-time, as well as your communication and marketing campaigns (Use Hotel SEO for more direct booking).
By harnessing AI and big data in the hotel sector, Quicktext provides a unique proposal, enabling you to:
Quicktext's technological advance has been recognised on a number of occasions, in particular at the Global tech Awards in Austin, Texas, the Premium Travel Awards in Shenzen, China, and at the International Tourism Meeting in Paris, France. Last April, Quicktext was ranked No. 2 among 13,000 companies in France for its leadership in AI.
Accor (FRA), Eurostars (SPA), H-Hotels (GER), Hyatt (USA), Highgate (USA), Jaz Hotels (EGY) Palladium (SPA), Precise (DEU), Santa Fe (MEX), Warwick (USA).
With a recommendation rate of 96% according to the Hotel Tech Report, Quicktext is regularly ranked #1 in the field of AI in the hospitality industry.
Quicktext analyses, structures and provides over 2600 data points for every hotel.
This structured and centralised data supplies responses for artificial intelligence, optimises online marketing strategy, and dynamically generates content (web, app, help desk).
Q-Brain+, the brain of Velma, is the only AI in hospitality, globally, which consists of both a conversational AI layer and a generative AI layer. Thanks to the 2600 points of information/ data collected, per hotel, as well as the on-going analysis and control of a team of 37 linguists, Q-Brain is universally recognized as the benchmark AI in the hotel industry.
Quicktext anonymises, centralises and indexes all the data produced during conversations between Velma and customers.
Processing this data enables you to:
The way travelers book, decide, and experience hospitality is evolving faster than most hotels can react.
Those who adapt first won’t just survive — they’ll dominate.
At Hotel Digital Summit Bali, Daniel C. Doppler, President of Quicktext, shares how real hotels are using AI right now to scale faster, run leaner, and sell smarter — without the usual tech talk.
No theory. No promises.
Just field-tested strategies that are already reshaping the industry:
■ How guest conversations become direct revenue streams
■ Why automation isn’t a luxury anymore — it’s survival
■ How Velma + your PMS = the smartest move you'll make this year
Date: May 7, 2025
Location: The Magani Hotel and Spa Bali, Indonesia
Guests no longer search the way they used to.
They don’t book the same way.
And they definitely don’t wait.
The tourism landscape is shifting fast.
At Tianguis Turístico, Quicktext joins forces with global leaders to talk less about the future… and more about what’s already changing now.
■ How top hotels are turning visibility into revenue
■ Why speed and structure now outperform size
■ What happens when digital tools meet real operational challenges
Date: April 28 - May 1, 2025
Location: Playas de Rosarito, Baja California, Mexico
Who says AI can’t dwell in hotels? At New York Cultivate 2025, we’re tackling one of hospitality’s biggest challenges:
■ How to stop burning time and money on operational inefficiencies
■ What tech you need to reclaim control and boost profitability
Benjamin Devisme, co-founder of Quicktext, joins the conversation alongside other leaders shaping the future of hotel operations.
Date: April 22–23, 2025
Location: Park Lane, New York, NY
Recognized for its AAA Four and Five Diamond resorts, Tafer Hotels & Resorts is a leader in luxu[...]
Read more
Located on the stunning Denarau Island in Fiji, Sofitel Fiji Resort & Spa is synonymous with lux[...]
Read more
Founded three years ago, Canarian Hospitality has rapidly grown into a prominent hotel chain across [...]
Read more
The possibility of integrating multiple communication channels. Integration with Booking, expedia and many others. A very complete backend. Hotel chain friendly. Very customizable. Continuous improvement and attention to customer feedback Very quick integration with our booking engine.
Quicktext is the best-suited platform for our hotels. Its user-friendly back-end interface supports multiple languages and links with our booking engine for real-time reservations, generating incremental revenue. Our GM and staff love the tool, and Quicktext's support worked closely with us from onboarding to post go-live.
Quicktext has proven to be an efficient and affordable system for us, providing exceptional service and response to both our staff and guests. It has played a vital role during this crisis by attending to guest inquiries promptly. We appreciate Quicktext's support and look forward to a long-lasting partnership.
Quicktext's customer reps are exceptional, always improving the software to our needs. The user-friendly interface allows control over AI text responses, while multilingual support caters to our global customer base. Quicktext's live chat has boosted revenue by quickly responding to inquiries.
Velma can answer customer queries instantly, making it a persistent presence on our website. It provides polite and efficient customer service and can manage multiple conversations simultaneously, replacing traditional forms of contact such as emails and phone calls. Velma is easy to integrate and manage.
Quicktext is a specialized solution that understands our needs. Their evolving platform is an excellent conversational and conversion tool, with data analysis helping us focus on the right metrics. Onboarding Quicktext is straightforward, enabling us to concentrate on business.
