Velma Knows

In über 35 Sprachen ist Velma die weltweit erfolgreichste Universalassistentin im Hotelgewerbe.

Sie antwortet auf über 2300 Informationspunkte, erleichtert die Buchung und kümmert sich um Anfragen vor, während und nach dem Aufenthalt.

Begrüßen Sie Velma!

Entdecke Velma!
Dreams Ressorts & Spas (Hyatt Inclusive)

Velma Knows

In über 35 Sprachen ist Velma die weltweit erfolgreichste Universalassistentin im Hotelgewerbe.

Sie antwortet auf über 2300 Informationspunkte, erleichtert die Buchung und kümmert sich um Anfragen vor, während und nach dem Aufenthalt.

Begrüßen Sie Velma!

Entdecke Velma!
Dreams Ressorts & Spas (Hyatt Inclusive)

Basierend auf der Analyse von mehr als 29 Millionen Anfragen

 Airport to hotel information provided by chatbot for hotels

HOW CAN I COME FROM THE AIRPORT ?

How many hours a week does your staff spend answering important but repetitive questions about logistics? Velma answers guests' questions automatically & instantly, saving your staff hours and improving the hotel guest experience.

Hotel chatbot and guest experience
 Electric adapter availability information delivered by chatbot for hotels

I FORGOT MY ELECTRIC ADAPTER, DO YOU HAVE ONE?

Travelers sometimes forget items they find indispensable. If your hotel lends electronic equipment to guests e.g. universal adapters, iPads, Kindles, etc... it’s important to communicate this effectively. This is where Velma, our hotel chatbot comes in, helping your guests enjoy a hassle-free stay at your hotel.

How AI maximize the ROI of the hotels call center
 Currency exhange services information delivered by chatbot for hotels

DO YOU HAVE AN EXCHANGE SERVICE?

Foreign guests visiting your hotel may have specific needs. By informing them of the availability of these services or nearby alternatives, your hotel guests will have less to worry about, enhancing their experience at your hotel.

AI, chatbots and the hotel industry.
 Pet policy delivered by chatbot for hotels

CAN I TAKE MY DOG INTO THE ROOM?

Pet owners usually travel with their furry friends. So they need to know if your hotel is pet-friendly. Velma will communicate to travelers and guests your pet policy and all relevant information in a simple way.

AI chatbot dedicated to hospitality
 Online Check-in managed by chatbot for hotels

HOW CAN I CHECK-IN ONLINE?

Velma, our hotel chatbot, is able to check in your guests online, allowing them to enjoy a simple, contactless hotel check-in during COVID, for a comfortable and safe stay.

How smart hotels deliver an amazing guest journey
 New year hotel events delivered by chatbot for hotels

IS THERE A SPECIAL EVENING FOR NEW YEAR'S EVE?

4,3,2,1......Happy new year! 

Velma hotel chatbot is ready to share with your guests how you intend to make their leap into the New Year special.

Hotels and digital transformation
 Thai-speaking chatbot for hotels and resort

guess who speaks thai now ?

Velma hotel chatbot is a natural polyglot, speaking more than 20 languages fluently. This includes Thai, which is spoken by 50 million people globally.

Connect with your guests by speaking their language.

Chatbot for hotels in Thai
 Covid19 and coronavirus policy described by chatbot for hotels

what is the current covid-19 policy in the hotel ?

What's the quickest way to find out what the hotel's policy is regarding Covid 19... Ask Velma.
Because Velma Knows.

How hotels leverage AI to recover from COVID
 Frequently asked questions ranked by chatbot for hotels

for what would you use an ai powered chatbot for ?

Among the most common requests in chatbots, Zalia can answer to 9 of the 11 most important ones. To learn more, don't miss out this interesting article by AI Multiple

AI, chatbots and the hotel industry.