Velma Knows

In über 35 Sprachen ist Velma die weltweit erfolgreichste Universalassistentin im Hotelgewerbe.

Sie antwortet auf über 2300 Informationspunkte, erleichtert die Buchung und kümmert sich um Anfragen vor, während und nach dem Aufenthalt.

Begrüßen Sie Velma!

Entdecke Velma!
Dreams Ressorts & Spas (Hyatt Inclusive)

Velma Knows

In über 35 Sprachen ist Velma die weltweit erfolgreichste Universalassistentin im Hotelgewerbe.

Sie antwortet auf über 2300 Informationspunkte, erleichtert die Buchung und kümmert sich um Anfragen vor, während und nach dem Aufenthalt.

Begrüßen Sie Velma!

Entdecke Velma!
Dreams Ressorts & Spas (Hyatt Inclusive)

Basierend auf der Analyse von mehr als 29 Millionen Anfragen

 Information about city tax provided by chatbot

WHAT IS THE AMOUNT FOR THE CITY TAX ?

It is common to overlook regulations when traveling. Velma will provide you with last-minute queries to enhance your hotel experience in real-time.

Hotel chatbot and guest experience
 Marina information delivered by chatbot for hotels

I NEED MARINA SLIP PRICES?

Do you want to make a stopover during your cruise on your yacht to enjoy the hotel facilities? No problem, Velma will give you all the marina information you need

Hotel facilities delivered by chatbot
 Information on the concierge service provided by chatbot AI

IS IT POSSIBLE TO LEAVE OUR LUGGAGE AT THE RECEPTION BEFORE CHECKING IN?

Don't worry about carrying your luggage until you get to your room or after you leave. Don't worry Velma is here to help you.

Hotel chatbot and guest experience
 Information on room service provided by AI chatbot

I WOULD LIKE TO KNOW IF IT’S POSSIBLE TO EAT IN MY ROOM

After a long day, there is nothing like eating in your room. Velma will offer you all the room service options and will also take your order.

AI chatbot dedicated to hospitality
 Information on receiving mail and packages given by AI chatbot

CAN I GET PACKAGES DELIVERED TO THE HOTEL?

Expecting a package before your arrival? Don't worry, Velma will let you know the maximum weight allowed and the delivery address.

Hotel chatbot and guest experience
 Information and reservations on transfers provided by AI chatbot

CAN I BOOK A TRANSFER FROM THE HOTEL ?

Need a transfer from the hotel to another location? No problem, Velma will book your hotel transfer to fully enjoy your hotel stay & trip.

AI chatbot dedicated to hospitality
 Information on available beds for hotel guests provided by chatbot for hotels

WHAT KINDA OF BED IS IN MY ROOM?

The French like double beds, the Japanese like twin. Families need to plan ahead when traveling with kids. Velma provides your guests with the right information to choose your hotel and plan their trip.

AI, chatbots and the hotel industry.
 Hotels bathroom equipments provided by chatbot for hotels

I FORGOT MY TOOTHBRUSH AT HOME

When traveling, it is comforting to know that you can ask anything you need on any channel (live chat, Facebook, WhatsApp) and get instant service, allowing hotels to enhance their guest experience.

Hotel chatbot and guest experience
 Family rooms information provided by chatbot for hotels

Do you have family rooms?

When choosing a hotel, guests often need specific and detailed information. Velma, our chatbot hotels will deliver instant support to choose your hotel and make a direct booking.

The 3rd generation chatbot for hotels