Stardekk and Quicktext join forces to help hotels recover

Benjamin Devisme 24 October 2020
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Cubilis, the booking engine by Stardekk is now compatible with Velma, the hotel chatbot by Quicktext. Thanks to this new integration, Velma hotel chatbot, is now able to guide customers through the direct booking process and lead them to the Cubilis safe payment interface.With Velma hotel chatbot we are making the hotel direct booking experience as easy as a Whatsapp conversation explains Benjamin Devisme from Quicktext.

For many years, Stardekk has been a partner for hoteliers in their e-commerce strategy. Guests are more hesitant than ever, so chatbots have become an essential part of any hotel direct booking strategy. Explains Vincent Goemaere, CEO at Stardekk.  

More than just one more technological integration, this new partnership between Cubilis and Quicktext makes it easy for hotels to leverage artificial intelligence and chatbot technology to reassure their guests and increase direct bookings. Made in Louise Hotel in Brussels was the first hotel to benefit from this integration and the results went beyond their expectations. The second hotel to leverage AI to boost direct bookings is Leopold Hotel Brussels. 

Special thanks to Martin Duchateau (Made in Louise) and Richard Gale (Leopold Brussels) for making this integration a reality.

The integration between Cubilis and Quickext offered the guest a new booking channel. The Chatbot is nowadays an entry portal for many guests so it’s logical that we offered them to book a room in the same environment. We have seen bookings coming through our chatbot which is great news, it shows that customers are ready for this new way of booking, thanks to the information flow that is very clear which has a positive impact on the conversion.

I have no doubt that Quicktext and Cubilis are a perfect match to enhance the guest experience. – Martin Duchateau Owner @Made In Louise Brussels

About Quicktext: Quicktext is an AI-powered chatbot for hotels able to answer to most customer questions 24/7 in 22 languages.

Velma, the chatbot designed by Quicktext, is able to drive customer engagement through the hotel live chat and the main instant communication channels.

Most customers express doubts when booking a room. Velma, helps reassure potential customers by providing them the key information they need to make a decision. 

More information on the official Quicktext Website: https://www.quicktext.im/

About Stardekk: Stardekk is the leading digital solution provider for hotels in the Benelux countries. Stardekk is a one-stop shop for hoteliers offering PMS, channel manager, booking engine &  web design. 

More information about Stardekk solutions on the official website: https://www.stardekk.com