Quicktext and Witbooking partnership: Increase hotel direct bookings

Benjamin Devisme 9 October 2020
Share this

Witbooking partners with Quicktext to help hotels leverage artificial intelligence and reinforce their direct booking strategy. This integration enables all Witbooking hotel customers to easily connect their booking engine to Velma, Quicktext’s smart hotel chatbot. 

“‘We are certain that a good chatbot significantly increases the conversion rate of the direct booking channels. This is possible by clarifying pre-booking doubts, simplifying interaction in mobile environments, and adapting content. Chatbots offer hoteliers the possibility to be relevant for every specific user and situation”, says Ventura Marti, CEO & Founder, Witbooking.

Until now, booking engines were about making direct bookings easy for customers that had already made a purchase decision. Now that customers are more hesitant than ever, it is essential that hotels take customers by the hand and convince undecided customers to book now. 

As a result of this integration, Velma chatbot is able to deliver price, availability, and pictures of the rooms through a conversation. Subsequently, the chatbot guides the customer to Witbooking safe payment interface. Hoteliers using Witbooking can benefit from this interface very quickly. They will find it easy to set up their Quicktext chatbot and thereafter, increase their direct booking revenue.

Miquel Alba from Via Augusta Hotel was the first hotelier to benefit from this integration. “Quicktext significantly reduced the volume of repetitive calls and emails that our Frontdesk had to deal with every day. With Velma we can deliver instant service to our customers.  We have expanded  our customer service to mobile channels such as Facebook Messenger and WhatsApp”, he says.

See what it looks like: https://youtu.be/MRwImPq1BUg

About Quicktext: Quicktext helps hotels convince their online visitors to book directly with them. We do this through an online platform which puts together the main instant communication channels that hotels and guests use to interact. These could include live chat on the hotel website and the major instant messaging channels. Velma, an AI-powered chatbot, takes care of most of the frequent requests. She forwards the complex requests to the hotel staff. More information on the Quicktext official website: https://www.quicktext.im/

About Witbooking: Witbooking is an advanced booking engine that delivers an easy reservation experience to hotel direct customers. More information on the Witbooking official website: https://www.witbooking.com/.

If you wish to learn more about the Quicktext and Witbooking partnership, or have any questions about AI in the hotel industry, visit our website or contact us at bde@quicktext.im.