Hotels have invested heavily in online distribution channels but have often overlooked leveraging technology to streamline their operations and reduce unnecessary costs while delivering a great customer experience.
Staff is the most valuable resource a hotel can have. Yet a lot of human time is lost with basic tasks that could be automated using Artificial intelligence.
Quicktext + hotelkit integration allows hotels to manage guests’ recurring requests automatically and resolve issues faster, helping them increase operational efficiency.
hotelkit is a Hotel Operations Platform that enables hotels to better connect their teams, improve internal communication, and digitalize daily workflows.
How does the integration work?
Quicktext offers AI and Big Data solutions to hotels including a conversational AI called Velma that answers customer queries instantly, 24/7 in 30+ languages, and helps them book their stays directly.
Velma handles customer queries automatically on various messaging platforms such as WhatsApp, Facebook, Instagram, Google Business Chat, etc… to help hotels have direct and proactive communication with customers and capture more direct bookings. When staff action is needed, Velma notifies the right hotel staff member instantly through hotelkit, reducing the number of steps taken to resolve an issue, and increasing operational efficiency.
Hospitality is a very traditional human-centered industry. The challenge is that customer expectations grow higher every day and meeting these expectations is becoming an operational nightmare. The solution is not to replace humans with machines but to boost human staff efficiency with the right tools. Technologies such as Quicktext + hotelkit enable your team to automate basic time-consuming chores and focus their efforts on highly valuable tasks.
hotelkit helps hotels manage staff communications and tasks efficiently without using emails. Every hotel employee has access to hotelkit and can receive direct messages from colleages and manage his tasks through the task management tool. More info: https://hotelkit.net/