Arriva Hotels and Quicktext Announce Strategic Partnership – taking guest experience to a higher level

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Quicktext, the hospitality AI SuperApp, based in Paris, France, announces a strategic partnership with Arriva Hospitality Group, a leading hospitality group in Mexico with over 50 years of experience recognized for exceptional luxury and quality worldwide.

Arriva Hospitality Group has selected Velma, Quicktext’s cutting-edge AI technology, to streamline guests’ interactions, adding value to the communication processes at every step, ensuring an unparalleled level of service and satisfaction, and fulfilling the brand’s promise.

Velma, the AI virtual assistant for hotels globally, is based on Q-Brain+, the hybridisation of classic conversational AI and generative AI to provide multiple best-of-class AI solutions such as:

  • Optimize sales, content, and marketing (Q-Sales, Q-SEO, Q-Dynamic)
  • Structure & augment hotels’ data (Q-Data & Q-Channel)
  • Supply data for business intelligence (Q-BI)

About Arriva Hotels

Arriva Hospitality Group is a prestigious hospitality brand with a presence in Mexico, boasting over 9 luxury properties including Sensira Resort & Spa in Riviera Maya, as well as Crown Paradise Club Cancun in Cancun Crown Paradise Golden Puerto VallartaCrown Paradise Club Puerto Vallarta in Puerto Vallarta and more.

Arriva Hospitality Group is currently managing more than 2300 rooms in operation and 800 rooms in process, along with a network of over 1800 partners. Each Arriva Hospitality Group property reflects its unique and rich heritage, combining timeless elegance with modern amenities to create a memorable stay.

Arriva Hospitality Group is committed to providing trust and excellent profit margins to investors, along with unique experiences for guests. 

This exciting collaboration aims to revolutionize guest interaction and service delivery across Arriva Hotels’ portfolio, offering guests unparalleled convenience and personalized experiences.

About Quicktext

Quicktext was founded in 2017 by Daniel C. Doppler and Benjamin Devisme. 

Daniel Doppler CEO and Benjamin Devisme VP of Quicktext are available for interviews and bylines on the subjects of AI and the future of hospitality…

More than 130 employees from its teams in 18 offices around the world

  • Europe (Amsterdam, Barcelona, Berlin, Lisbon, London, Milan, Paris, Prague)
  • America (Mexico City, Montreal, New York, Punta Cana, Los Angeles)
  • Asia (Bangkok, Dubai, Guangzhou, Hong Kong, Gold Coast) 

to create the number #1 AI and big data company in the hotel industry.

Today,  hotels in 76 countries are using Quicktext and Velma’s AI Hotel chatbot to increase revenue, create value through data, and invent a unique experience for travelers and hoteliers. 

In 2023, Quicktext provided more than $579 million of booking requests to its clients and was awarded as AI and big data company of the year for hospitality at the Premium Travel Awards in Shenzhen, China, as well as the International Travel Award for Innovation at the International Tourism Meeting In Paris, France.

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