Quicktext, the hospitality specialist in AI and Big data, announces a new partnership with Palladium Hotel Group, a leading hotel company with more than 40 properties located in Spain, Mexico, Dominican Republic, Jamaica, Italy and Brazil.
By deploying the Quicktext Virtual Assistant, Palladium Hotel Group provides guests with a frictionless and efficient way to interact with the hotel, enhancing their overall experience. The virtual assistant Velma can answer common questions, provide recommendations, and learn from guests’ interactions to continually improve the level of service provided.
Quicktext offers hotels innovative artificial intelligence, structured data, and big data solutions dedicated to the hospitality industry in 76 countries. The deployment of the Quicktext Virtual Assistant supports Palladium Hotel Group’s overall strategy to embrace digital innovation and drive operational efficiency while meeting guests’ evolving needs.
“We are excited to partner with Palladium Hotel Group and support them in delivering an exceptional guest experience,” said Daniel Doppler, CEO of Quicktext. “Our Virtual Assistant Velma will enable the Palladium Group Hotel’s to provide guests with immediate assistance, personalization, and convenience, all while freeing up staff to focus on more complex guest inquiries and requests.”
The Quicktext Virtual Assistant is already live and available to guests of Palladium Hotel Group properties. The deployment of Velma is part of an ongoing effort to continuously improve the guest experience and provide exceptional service.
About Palladium Hotel Group
Palladium Hotel Group is a Spanish hotel chain with over 50 years of experience, owned by Grupo Empresas Matutes (GEM). The group operates 40 hotels and over 13,000 rooms, distributed amongst six countries: Spain, Mexico, Dominican Republic, Jamaica, Italy and Brazil, and manages nine brands: TRS Hotels, Grand Palladium Hotels & Resorts, Palladium Hotels, Palladium Boutique Hotels, Fiesta Hotels & Resorts, Ushuaïa Unexpected Hotels, Only YOU Hotels, BLESS Collection Hotels and the Hard Rock Hotels Brand under license with three hotels in Ibiza Tenerife and Marbella. Palladium Hotel Group is characterized by its philosophy of attention to its team and to offering its clients high quality products and services.
Quicktext was founded in 2017 by Daniel C. Doppler and Benjamin Devisme.
More than 97 employees form its teams in 10 offices around the world (London, Paris, Barcelona, Prague, New York, Mexico, Punta Cana, Guangzhou, Bangkok, Dubai) to create the number #1 AI and big data company in the hotel industry.
Today, with hotels in 76 countries, Quicktext and Velma’s AI chatbot have created a new way to increase revenue, create value through data, and invent a new experience for travelers and hoteliers. In 2022, Quicktext provided more than $301 million of booking requests to its clients and was awarded as AI and big data company of the year for hospitality at the Premium Travel Awards in Shenzen China.