Let’s talk chatbots, artificial intelligence, IoT and digital transformation for the hotel industry

  • Posted on Nov 13, 2018

    After deploying over a thousand chatbots for hotels, I have come to understand some basic flaws of hotel e-commerce that might be worth thinking about.

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  • Posted on Oct 04, 2018

    Instant messaging platforms such as WhatsApp, Facebook Messenger, and WeChat have more active users than social networks like Facebook or Instagram. Messaging has become your customers’ favorite way to access information because it doesn’t require any effort on their side, plus it is both highly personalized and mobile friendly.

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  • Posted on Sep 01, 2018

    AI seems to be the universal answer to all our problems and for the very first time, innovation might destroy jobs without creating new ones. That may well be the case, but as far as hospitality chatbots are concerned, they are not here to take your job, but rather, to extend your reach.

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  • Posted on Aug 02, 2018

    Whether you’re enthusiastic or distrustful of chatbots, you can no longer ignore them as they have become the topic of choice for hotel conferences and articles. However, depending on the speaker, it is sometimes hard to differentiate reality from science fiction.

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If you’d like to discuss more or have questions about chatbots and AI for the hotel industry feel welcome to contact Benjamin Devisme at bde@quicktext.im.