Velma Knows

In over 34 languages, Velma is the world's most powerful universal hotel assistant.

She answers more than 1900 points of information, facilitates reservations, and manages requests before, during, and after your stay.

Say hello to Velma!

Book your learning session
Dreams Ressorts & Spas (Hyatt Inclusive)

Velma Knows

In over 34 languages, Velma is the world's most powerful universal hotel assistant.

She answers more than 1900 points of information, facilitates reservations, and manages requests before, during, and after your stay.

Say hello to Velma!

Book your learning session
Dreams Ressorts & Spas (Hyatt Inclusive)

Based on the analysis from more than 29 million requests

 Currency exhange services information delivered by chatbot for hotels

DO YOU HAVE AN EXCHANGE SERVICE?

Foreign guests visiting your hotel may have specific needs. By informing them of the availability of these services or nearby alternatives, your hotel guests will have less to worry about, enhancing their experience at your hotel.

AI, chatbots and the hotel industry.
 Pet policy delivered by chatbot for hotels

CAN I TAKE MY DOG INTO THE ROOM?

Pet owners usually travel with their furry friends. So they need to know if your hotel is pet-friendly. Velma will communicate to travelers and guests your pet policy and all relevant information in a simple way.

AI chatbot dedicated to hospitality
 Online Check-in managed by chatbot for hotels

HOW CAN I CHECK-IN ONLINE?

Velma, our hotel chatbot, is able to check in your guests online, allowing them to enjoy a simple, contactless hotel check-in during COVID, for a comfortable and safe stay.

How smart hotels deliver an amazing guest journey
 New year hotel events delivered by chatbot for hotels

IS THERE A SPECIAL EVENING FOR NEW YEAR'S EVE?

4,3,2,1......Happy new year! 

Velma hotel chatbot is ready to share with your guests how you intend to make their leap into the New Year special.

Hotels and digital transformation
 Thai-speaking chatbot for hotels and resort

guess who speaks thai now ?

Velma hotel chatbot is a natural polyglot, speaking more than 20 languages fluently. This includes Thai, which is spoken by 50 million people globally.

Connect with your guests by speaking their language.

Chatbot for hotels in Thai
 Chabot for hotels managing invoices and receipts

i need to get a receipt for my stay

Velma is able to handle various inquiries, including payment-related questions(refund policies, receipt requests etc...) ensuring your guests receive information in a fast and accurate manner.

How AI cuts operational expenses in hospitality
 Hotel swimming pool information delivered by chatbot

can i use the swimming pool if i am not a hotel guest?

Show off the best of what your hotel has to offer by letting Velma respond to your guests' specific queries about facilities in your hotel that include - swimming pool, spa, gym, and other hotel activities.

AI, chatbots and the hotel industry.
 Covid19 and coronavirus policy described by chatbot for hotels

what is the current covid-19 policy in the hotel ?

What's the quickest way to find out what the hotel's policy is regarding Covid 19... Ask Velma.
Because Velma Knows.

How hotels leverage AI to recover from COVID
 Frequently asked questions ranked by chatbot for hotels

for what would you use an ai powered chatbot for ?

Among the most common requests in chatbots, Zalia can answer to 9 of the 11 most important ones. To learn more, don't miss out this interesting article by AI Multiple

AI, chatbots and the hotel industry.