Velma Knows

In over 35 languages, Velma is the world's most powerful universal hotel assistant.

She answers more than 2300 points of information, facilitates reservations, and manages requests before, during, and after your stay.

Say hello to Velma!

See Velma in action !
Dreams Ressorts & Spas (Hyatt Inclusive)

Velma Knows

In over 35 languages, Velma is the world's most powerful universal hotel assistant.

She answers more than 2300 points of information, facilitates reservations, and manages requests before, during, and after your stay.

Say hello to Velma!

See Velma in action !
Dreams Ressorts & Spas (Hyatt Inclusive)

Based on the analysis from more than 29 million requests

 Lost and found information provided by chatbot for hotels

Can you check if I left my computer in my room?

Some customer requests are a pure cost for the hotel. Think lost-and-found items, cancellation requests, package delivery, etc… Velma helps hotels streamline such queries, saving your hotel staff hours of work per week.

AI chatbot dedicated to hospitality
 Airport to hotel information provided by chatbot for hotels

HOW CAN I COME FROM THE AIRPORT ?

How many hours a week does your staff spend answering important but repetitive questions about logistics? Velma answers guests' questions automatically & instantly, saving your staff hours and improving the hotel guest experience.

Hotel chatbot and guest experience
 Electric adapter availability information delivered by chatbot for hotels

I FORGOT MY ELECTRIC ADAPTER, DO YOU HAVE ONE?

Travelers sometimes forget items they find indispensable. If your hotel lends electronic equipment to guests e.g. universal adapters, iPads, Kindles, etc... it’s important to communicate this effectively. This is where Velma, our hotel chatbot comes in, helping your guests enjoy a hassle-free stay at your hotel.

How AI maximize the ROI of the hotels call center
 Currency exhange services information delivered by chatbot for hotels

DO YOU HAVE AN EXCHANGE SERVICE?

Foreign guests visiting your hotel may have specific needs. By informing them of the availability of these services or nearby alternatives, your hotel guests will have less to worry about, enhancing their experience at your hotel.

AI, chatbots and the hotel industry.
 Pet policy delivered by chatbot for hotels

CAN I TAKE MY DOG INTO THE ROOM?

Pet owners usually travel with their furry friends. So they need to know if your hotel is pet-friendly. Velma will communicate to travelers and guests your pet policy and all relevant information in a simple way.

AI chatbot dedicated to hospitality
 Online Check-in managed by chatbot for hotels

HOW CAN I CHECK-IN ONLINE?

Velma, our hotel chatbot, is able to check in your guests online, allowing them to enjoy a simple, contactless hotel check-in during COVID, for a comfortable and safe stay.

How smart hotels deliver an amazing guest journey
 New year hotel events delivered by chatbot for hotels

IS THERE A SPECIAL EVENING FOR NEW YEAR'S EVE?

4,3,2,1......Happy new year! 

Velma hotel chatbot is ready to share with your guests how you intend to make their leap into the New Year special.

Hotels and digital transformation
 Thai-speaking chatbot for hotels and resort

guess who speaks thai now ?

Velma hotel chatbot is a natural polyglot, speaking more than 20 languages fluently. This includes Thai, which is spoken by 50 million people globally.

Connect with your guests by speaking their language.

Chatbot for hotels in Thai
 Covid19 and coronavirus policy described by chatbot for hotels

what is the current covid-19 policy in the hotel ?

What's the quickest way to find out what the hotel's policy is regarding Covid 19... Ask Velma.
Because Velma Knows.

How hotels leverage AI to recover from COVID