Velma Knows

In over 34 languages, Velma is the world's most powerful universal hotel assistant.

She answers more than 1900 points of information, facilitates reservations, and manages requests before, during, and after your stay.

Say hello to Velma!

Book your learning session
Dreams Ressorts & Spas (Hyatt Inclusive)

Velma Knows

In over 34 languages, Velma is the world's most powerful universal hotel assistant.

She answers more than 1900 points of information, facilitates reservations, and manages requests before, during, and after your stay.

Say hello to Velma!

Book your learning session
Dreams Ressorts & Spas (Hyatt Inclusive)

Based on the analysis from more than 29 million requests

 Informations on baby services given by AI chatbot

DO YOU OFFER A BABYSITTING SERVICES, PLEASE?

Traveling with your baby can often be a challenge. Velma will answer all your questions about children services available in the hotel in just a few seconds.

Hotel facilities delivered by chatbot
 Information and reservations on transfers provided by AI chatbot

CAN I BOOK A TRANSFER FROM THE HOTEL ?

Need a transfer from the hotel to another location? No problem, Velma will book your hotel transfer to fully enjoy your hotel stay & trip.

AI chatbot dedicated to hospitality
 Information on available beds for hotel guests provided by chatbot for hotels

WHAT KINDA OF BED IS IN MY ROOM?

The French like double beds, the Japanese like twin. Families need to plan ahead when traveling with kids. Velma provides your guests with the right information to choose your hotel and plan their trip.

AI, chatbots and the hotel industry.
 Hotels bathroom equipments provided by chatbot for hotels

I FORGOT MY TOOTHBRUSH AT HOME

When traveling, it is comforting to know that you can ask anything you need on any channel (live chat, Facebook, WhatsApp) and get instant service, allowing hotels to enhance their guest experience.

Hotel chatbot and guest experience
 Family rooms information provided by chatbot for hotels

Do you have family rooms?

When choosing a hotel, guests often need specific and detailed information. Velma, our chatbot hotels will deliver instant support to choose your hotel and make a direct booking.

The 3rd generation chatbot for hotels
 Lost and found information provided by chatbot for hotels

Can you check if I left my computer in my room?

Some customer requests are a pure cost for the hotel. Think lost-and-found items, cancellation requests, package delivery, etc… Velma helps hotels streamline such queries, saving your hotel staff hours of work per week.

AI chatbot dedicated to hospitality
 Airport to hotel information provided by chatbot for hotels

HOW CAN I COME FROM THE AIRPORT ?

How many hours a week does your staff spend answering important but repetitive questions about logistics? Velma answers guests' questions automatically & instantly, saving your staff hours and improving the hotel guest experience.

Hotel chatbot and guest experience
 Electric adapter availability information delivered by chatbot for hotels

I FORGOT MY ELECTRIC ADAPTER, DO YOU HAVE ONE?

Travelers sometimes forget items they find indispensable. If your hotel lends electronic equipment to guests e.g. universal adapters, iPads, Kindles, etc... it’s important to communicate this effectively. This is where Velma, our hotel chatbot comes in, helping your guests enjoy a hassle-free stay at your hotel.

How AI maximize the ROI of the hotels call center
 Direct booking advantages information delivered by chatbots for hotels.

WHY IS DIRECT BOOKING SO IMPORTANT?

With Velma guiding hesitant guests through the booking funnel, your hotel guests will enjoy a smooth booking experience while you increase direct bookings and maximize your hotel revenue.

5 ways to increase direct bookings for your hotel