Velma Knows

In over 35 languages, Velma is the world's most powerful universal hotel assistant.

She answers more than 2300 points of information, facilitates reservations, and manages requests before, during, and after your stay.

Say hello to Velma!

See Velma in action !
Dreams Ressorts & Spas (Hyatt Inclusive)

Velma Knows

In over 35 languages, Velma is the world's most powerful universal hotel assistant.

She answers more than 2300 points of information, facilitates reservations, and manages requests before, during, and after your stay.

Say hello to Velma!

See Velma in action !
Dreams Ressorts & Spas (Hyatt Inclusive)

Based on the analysis from more than 29 million requests

 AI chatbot for hotels provides information about hotel

WHICH ROOMS ARE WITH A BALCONY?

Do you prefer a room with a balcony and a panoramic view or a terrace? Book your hotel room with Velma to enjoy the best features and ultimate comfort during your stay.

Metaverse and Hotel Guest Experience
 Shuttle information provided by AI chatbot for hotels

WHEN DOES THE SHUTTLE SERVICE OPERATE?

Wondering about the hotel shuttle service? Velma helps you book your airport transfer to the hotel while assisting you instantly, 24/7 for a hassle-free stay at your favorite destination.

Conversational AI for hotels
 AI chatbot for hotels provides entertainment summer program

ARE THERE ANY ENTERTAINMENT EVENTS IN AUGUST?

Velma answers your queries instantly, 24/7, so you can book the perfect hotel stay this summer ahead of time.

Hotel virtual assistant
 Weather forecast information provided by AI chatbot for hotels

HI, I'D LIKE TO KNOW IF THE WEATHER WILL BE RAINY IN SEPTEMBER

Velma can show you the year-round weather forecast to help you plan your dream vacation ahead.

Metaverse and Hotel Guest Experience
 Toll-free number information provided by AI chatbot for hotels

DO YOU HAVE A TOLL-FREE NUMBER?

If you want to make a hotel reservation by phone, you don't have to search for the toll-free number, just ask Velma and she'll respond instantly, 24/7.

Metaverse and Hotel Guest Experience
 Serbian-speaking chatbot for hotels and resorts

Guess who Speaks Serbian now?

Velma is a natural polyglot, speaking more than 26 languages fluently. This includes Serbian, which is spoken by 12 million people in the world.

Chatbot for hotels in Serbia
 Hotel services information delivered by chatbot

HELLO, DO YOU MAKE TAKE-AWAY MEALS AT THE MOMENT?

Craving a delicious meal from your favorite hotel, but prefer to dine at home? Velma will tell you if your hotel offers takeout, so you can indulge in your favorite meals wherever you decide.

Hotel facilities offered by chatbot
 Hotel swimming pool information delivered by chatbot

WHAT IS THE LENGTH OF YOUR SWIMMING POOL?

There’s nothing like a refreshing dip in the swimming pool. Wondering about the various swimming pool sizes your hotel offers? Velma has the answer to all your questions to ease your mind and help you plan your perfect hotel stay ahead.

Hotel chatbot and guest experience
 Information about available items for sale provided by chatbot AI

DO YOU KNOW WHERE WE CAN PURCHASE YOUR MATTRESSES?

If your guests want to buy something they loved while staying at your hotel, Velma will help them shop for items available for sale on your hotel’s retail website with just one click.

Hotel chatbot and guest experience