Velma Knows

In over 30 languages, Velma is the world's most powerful universal hotel assistant.

She answers more than 1,100 points of information, facilitates reservations and manages requests before, during, and after your stay.

Say hello to Velma!

Want a Demo?
Montalembert Paris

Velma Knows

In over 30 languages, Velma is the world's most powerful universal hotel assistant.

She answers more than 1,100 points of information, facilitates reservations and manages requests before, during, and after your stay.

Say hello to Velma!

Want a Demo?
Montalembert Paris

Based on the analysis from more than 520,000 conversations…

 Hotels bathroom equipments provided by chatbot for hotels

I FORGOT MY TOOTHBRUSH AT HOME

When traveling, it is comforting to know that you can ask anything you need on any channel (live chat, Facebook, WhatsApp) and get instant service, allowing hotels to enhance their guest experience.

Hotel chatbot and guest experience
 Family rooms information provided by chatbot for hotels

Do you have family rooms?

When choosing a hotel, guests often need specific and detailed information. Velma, our chatbot hotels will deliver instant support to choose your hotel and make a direct booking.

The 3rd generation chatbot for hotels
 Lost and found information provided by chatbot for hotels

Can you check if I left my computer in my room?

Some customer requests are a pure cost for the hotel. Think lost-and-found items, cancellation requests, package delivery, etc… Velma helps hotels streamline such queries, saving your hotel staff hours of work per week.

AI chatbot dedicated to hospitality
 Airport to hotel information provided by chatbot for hotels

HOW CAN I COME FROM THE AIRPORT ?

How many hours a week does your staff spend answering important but repetitive questions about logistics? Velma answers guests' questions automatically & instantly, saving your staff hours and improving the hotel guest experience.

Hotel chatbot and guest experience
 Electric adapter availability information delivered by chatbot for hotels

I FORGOT MY ELECTRIC ADAPTER, DO YOU HAVE ONE?

Travelers sometimes forget items they find indispensable. If your hotel lends electronic equipment to guests e.g. universal adapters, iPads, Kindles, etc... it’s important to communicate this effectively. This is where Velma, our hotel chatbot comes in, helping your guests enjoy a hassle-free stay at your hotel.

How AI maximize the ROI of the hotels call center
 Direct booking advantages information delivered by chatbots for hotels.

WHY IS DIRECT BOOKING SO IMPORTANT?

With Velma guiding hesitant guests through the booking funnel, your hotel guests will enjoy a smooth booking experience while you increase direct bookings and maximize your hotel revenue.

5 ways to increase direct bookings for your hotel
 Currency exhange services information delivered by chatbot for hotels

DO YOU HAVE AN EXCHANGE SERVICE?

Foreign guests visiting your hotel may have specific needs. By informing them of the availability of these services or nearby alternatives, your hotel guests will have less to worry about, enhancing their experience at your hotel.

AI, chatbots and the hotel industry.
 Ski facilities information delivered by chatbot for hotels

IS YOUR HOTEL NEXT TO THE SKI SLOPES?

If your hotel is close to the ski slopes, your guests are likely to have many questions. Velma, our hotel chatbot, will answer your guests' FAQs about the ski resort to guarantee an adventurous trip and a memorable experience at your hotel.

Hotel facilities delivered by chatbot
 Pet policy delivered by chatbot for hotels

CAN I TAKE MY DOG INTO THE ROOM?

Pet owners usually travel with their furry friends. So they need to know if your hotel is pet-friendly. Velma will communicate to travelers and guests your pet policy and all relevant information in a simple way.

AI chatbot dedicated to hospitality