I WOULD LIKE TO KNOW IF IT’S POSSIBLE TO EAT IN MY ROOM
After a long day, there is nothing like eating in your room. Velma will offer you all the room service options and will also take your order.
AI chatbot dedicated to hospitalityDreams Ressorts & Spas (World of Hyatt)
Dreams Ressorts & Spas (World of Hyatt)
Based on the analysis from more than 520,000 conversations…
CAN I GET PACKAGES DELIVERED TO THE HOTEL?
Expecting a package before your arrival? Don't worry, Velma will let you know the maximum weight allowed and the delivery address.
Hotel chatbot and guest experience
DO YOU OFFER A BABYSITTING SERVICES, PLEASE?
Traveling with your baby can often be a challenge. Velma will answer all your questions about children services available in the hotel in just a few seconds.
Hotel facilities delivered by chatbot
CAN I BOOK A TRANSFER FROM THE HOTEL ?
Need a transfer from the hotel to another location? No problem, Velma will book your hotel transfer to fully enjoy your hotel stay & trip.
AI chatbot dedicated to hospitality
WHAT KINDA OF BED IS IN MY ROOM?
The French like double beds, the Japanese like twin. Families need to plan ahead when traveling with kids. Velma provides your guests with the right information to choose your hotel and plan their trip.
AI, chatbots and the hotel industry.
I FORGOT MY TOOTHBRUSH AT HOME
When traveling, it is comforting to know that you can ask anything you need on any channel (live chat, Facebook, WhatsApp) and get instant service, allowing hotels to enhance their guest experience.
Hotel chatbot and guest experience
Do you have family rooms?
When choosing a hotel, guests often need specific and detailed information. Velma, our chatbot hotels will deliver instant support to choose your hotel and make a direct booking.
The 3rd generation chatbot for hotels
Can you check if I left my computer in my room?
Some customer requests are a pure cost for the hotel. Think lost-and-found items, cancellation requests, package delivery, etc… Velma helps hotels streamline such queries, saving your hotel staff hours of work per week.
AI chatbot dedicated to hospitality
HOW CAN I COME FROM THE AIRPORT ?
How many hours a week does your staff spend answering important but repetitive questions about logistics? Velma answers guests' questions automatically & instantly, saving your staff hours and improving the hotel guest experience.
Hotel chatbot and guest experience