Velma Knows

In over 35 languages, Velma is the world's most powerful universal hotel assistant.

She answers more than 2300 points of information, facilitates reservations, and manages requests before, during, and after your stay.

Say hello to Velma!

See Velma in action !
Dreams Ressorts & Spas (Hyatt Inclusive)

Velma Knows

In over 35 languages, Velma is the world's most powerful universal hotel assistant.

She answers more than 2300 points of information, facilitates reservations, and manages requests before, during, and after your stay.

Say hello to Velma!

See Velma in action !
Dreams Ressorts & Spas (Hyatt Inclusive)

Based on the analysis from more than 29 million requests

 Information about available items for sale provided by chatbot AI

DO YOU KNOW WHERE WE CAN PURCHASE YOUR MATTRESSES?

If your guests want to buy something they loved while staying at your hotel, Velma will help them shop for items available for sale on your hotel’s retail website with just one click.

Hotel chatbot and guest experience
 Lost and found information provided by chatbot for hotels

COULD YOU CHECK IN MY ROOM IF I FORGOT MY LAPTOP HERE?

When guests forget something in your hotel, it can be a stressful event for both parties. Velma is there 24/7 to instantly help with any queries before, during, and after your visitors’ stay.

Hotel chatbot and guest experience
 Information about taxi booking provided by chatbot AI

I NEED YOUR HELP TO BOOK A TAXI

Foreign guests visiting your hotel may need to book a cab. Velma will inform them in real-time of the rates or recommend them nearby alternatives to enhance their experience.

Hotel chatbot and guest experience
 Information about rooms facilities provided by chatbot AI

IS IT POSSIBLE TO IRON IN MY ROOM?

Forgot to iron your clothes before leaving? Don’t bring your iron yet and ask Velma if your room doesn't already have one.

Hotel facilities delivered by chatbot
 Bulgarian-speaking chatbot for hotels and resorts

GUESS WHO SPEAKS BULGARIAN NOW?

Velma is a natural polyglot, speaking more than 25 languages fluently. This includes Bulgarian, which is spoken by 8 million people in the world.

Chatbot for hotel in Bulgaria
 Romanian-speaking chatbot for hotels and resorts

GUESS WHO SPEAKS ROMANIAN NOW?

Velma is a natural polyglot, speaking more than 25 languages fluently. This includes Romanian, which is spoken by 28 million people in the world.

Chatbot for hotel in Romania
 Catalan-speaking chatbot for hotels and resorts

GUESS WHO SPEAKS CATALAN NOW?

Velma is a natural polyglot, speaking more than 24 languages fluently. This includes Catalan, which is spoken by 10 million people in the world.

Chatbot for hotel in Spain
 Information about rooms facilities provided by chatbot AI

HI, ARE THERE TOWELS AND A HAIRDRYER AVAILABLE IN THE ROOMS?

It is common to bring more stuff than you need on vacation. Velma informs you in advance of all the facilities available in your room to ease your mind and to lighten your suitcase.

Hotel facilities delivered by chatbot
 Information about city tax provided by chatbot

WHAT IS THE AMOUNT FOR THE CITY TAX ?

It is common to overlook regulations when traveling. Velma will provide you with last-minute queries to enhance your hotel experience in real-time.

Hotel chatbot and guest experience