Velma Knows

In over 34 languages, Velma is the world's most powerful universal hotel assistant.

She answers more than 1900 points of information, facilitates reservations, and manages requests before, during, and after your stay.

Say hello to Velma!

Book your learning session
Dreams Ressorts & Spas (Hyatt Inclusive)

Velma Knows

In over 34 languages, Velma is the world's most powerful universal hotel assistant.

She answers more than 1900 points of information, facilitates reservations, and manages requests before, during, and after your stay.

Say hello to Velma!

Book your learning session
Dreams Ressorts & Spas (Hyatt Inclusive)

Based on the analysis from more than 29 million requests

 Ask Velma for a bottle warmer for baby

MAY I HAVE A BOTTLE WARMER AND A STERILIZER FOR MY BABY?

You have a baby?

You want a stroller, bottle warmer, or sterilize?

Ask Velma to know their availabilities...


Deliver a safe and amazing guest journey
 Hotel chatbot speaks Turkish

HOW DO YOU SAY DELIGHT IN TURKISH?

Just Talk to Velma!

Velma the AI Hotel chatbot speaks 30 languages, including Trurkish allowing hotels to cater to local and international travelers alike.

Hotel chatbot & Guest experience
 AI chatbot for hotels provides information about coworking spaces in hotels

MAY I BOOK A COWORKING SPACE?

Do you want to Know if there is a coworking space in hotels? 

Just ask Velma! 

You will get an instant answer to help you to book one.  

Best hotel chatbot
 AI chatbot for hotels provides information about room request

CAN I HAVE ROSES ON THE BED?

Are you wondering if your hotel can accommodate special room requests? Just ask Velma! You will get an instant answer to help you plan your romantic celebration.

AI chatbot and guest experience
 Hotel loyalty program managed by chatbot for hotels

HOW DO I REGISTER FOR REWARDS POINTS?

Loyalty is at the core of most brand strategies and Velma is ready to inform and enroll customers into your loyalty program.

AI chatbot talks to CRM
 Resort beaches or nearby beaches availability described by chatbot for hotels

WHICH IS YOUR CLOSEST HOTEL TO THE BEACH?

Vamos a la playa….again !
A hotel by the sea? Velma will find you the closest ones and rank them.

AI Chatbot for resorts & hotels
 Allergy diet information delivered by chatbot for hotels

may i have a dairy free, low carb, organic breakfast ?

If your diet does not allow you to eat almonds, dairy products, eggs, gluten, nuts, peanuts, seafood, or soybeans...
Who are you going to call in the hotel?
Ask Velma because Velma Knows

Hotel chatbot and guest experience
 Recruitment information provided by AI for hotels

HI, I WAS WONDERING IF YOU WERE HIRING?

It is often difficult to know who to contact when you applying for a job in a hotel. With Velma, that's no longer an issue, she will guide the applicant to the right department and person.

AI for hotels
 Rooftop information delivered by chatbot for hotels

is the rooftop open today?

Your hotel stay in your favorite city isn't complete without a front-row seat to stunning views. Velma assists you instantly 24/7 during your stay for an amazing holiday.

Increase your direct bookings