PMG Hotels finds its match in Velma: Scalable AI with a human touch

Luxury Balinese hotel group makes the switch, citing Velma’s superior intelligence and seamless WhatsApp integration as key differentiators after previous solution fell short.

Quicktext, the AI-powered hospitality SuperApp, today announced that PMG Hotels, the Balinese‑owned group behind The Bandha Hotel & Suites, Bali Niksoma Boutique Beach Resort and The Magani Hotel and Spa, has implemented Quicktext’s conversational‑AI platform across its portfolio.

The Search for a True AI Partner

PMG Hotels commitment to guest experience led them to seek an AI partner that could not only handle inquiries but do so with a level of sophistication and personalization that reflects their brand. After experiences with other platforms, PMG Hotels identified a clear need for a more powerful and channel-specific solution.

This partnership initiative aims to:

• Enhance multilingual communication: Connect instantly and accurately with guests from around the world, in their language.
• Boost direct revenue: Convert more inquiries into bookings with AI-powered precision and automation.
• Streamline operations: Integrate seamlessly with internal systems to ensure a cohesive, efficient guest service flow.

As generative search engines like ChatGPT, Perplexity, and Gemini now surface answers before users ever click, traditional website traffic is slipping. Quicktext bridges that gap, with Q-Data, Q-SEO, hotels remain prominently featured in these AI results, capture high-intent inquiries, and convert them into direct bookings, sustaining strong performance even as overall site visits decline. 

This strategic alliance reinforces PMG Hotels’ commitment to exceptional hospitality and personalized service, enabling a smarter, more seamless guest experience from the first click to check-out.

“At PMG Hotels, we’re dedicated to offering thoughtful, personalized service at every touchpoint, Velma impressed us with her ability to engage guests in a way that feels both intelligent and genuinely human. This partnership allows us to elevate the guest journey while staying true to the heart of Balinese hospitality.” said Andy Khen, Owner’s Representative of PMG Hotels & Resorts.

“PMG Hotels’ journey to Quicktext is a fantastic validation of our approach,” said Daniel Doppler, President of Quicktext.” Hotels are increasingly recognizing that not all AI solutions are created equal, especially when it comes to nuanced guest communication on vital channels like WhatsApp. We’re proud Velma stood out and are excited to support PMG Hotels in delivering exceptional Balinese experiences.”

This partnership underscores PMG Hotels’ commitment to innovation and providing an unparalleled guest journey, powered by intelligent technology.

About PMG Hotels & Resorts

PMG Hotels & Resorts, a Balinese-owned hospitality group that has been delivering warm, authentic service since its founding in 1984 with the opening of Bali Niksoma Boutique Beach Resort. Today, PMG operates a collection of stylish and well-regarded properties in Legian, Bali, including The Bandha Hotel & Suites, The Magani Hotel and Spa, and the flagship Bali Niksoma. Each property blends modern luxury with traditional Balinese design and a strong emphasis on guest experience. The group also manages the popular Mozzarella Restaurants, known for their diverse international and local cuisine. With dedicated spaces for meetings, events, and weddings, PMG caters to both leisure and business travelers. Their loyalty program, PMG Rewards, offers members exclusive rates, benefits, and redeemable points, further enhancing the guest journey. Through consistent service, heartfelt hospitality, and a deep connection to Balinese culture, PMG Hotels & Resorts has established itself as a trusted name in Indonesia’s hotel industry.

About Quicktext

• Quicktext was founded in 2017 by Daniel C. Doppler and Benjamin Devisme. 
• Quicktext generated $1,05 Billions in leads for its hotel customer over the last 12 months and was awarded as AI and big data company of the year for hospitality at the Premium Travel Awards in Shenzhen, China, as well as the International Travel Award for Innovation at the International Tourism Meeting In Paris, France.
• In April 2024, Quicktext was recognized as the second most influential AI company in France according to a study conducted by Alliancy and Motherbase.
• in October 2024, Quicktext was awarded a Global Tech Award in the AI category..

Daniel Doppler CEO and Benjamin Devisme VP of Quicktext are available for interviews and bylines on the subjects of AI and the future of hospitality…

Today, 130 employees in 17 offices around the world : 

• Europe (Amsterdam, Barcelona, Berlin, Lisbon, London, Milano, Paris, Prague, Sofia)
• America (Mexico City, Montreal, Punta Cana)
• Asia (Dubai, Guangzhou, Hong Kong, Jakarta, Maldives) 

It serves 1900 hotels in 76 countries and is the world leader in artificial intelligence and big data for the hotel industry.