Beyond the Lobby: Hesperia Hotels welcomes Velma, its newest team member

Leading Spanish hotel group integrates Quicktext AI virtual assistant Velma to enhance upscale guest service, boost efficiency, and drive direct bookings.

Quicktext, the AI-powered hospitality SuperApp, today announced that Hesperia Hotel Group, a leading Spanish hotel group known for its diverse portfolio of upscale properties, has implemented Quicktext’s advanced AI platform. By integrating Quicktext AI, Hesperia aims to enhance guest communication efficiency, ensure consistent high-quality service across its multi-brand portfolio, and help drive direct bookings.

Quicktext AI: A Competitive Advantage

For hotel groups like Hesperia, Quicktext turns guest communication into a competitive advantage. Velma provides instant, 24/7 multilingual answers, delighting guests while freeing valuable staff time for personalized care. Beyond exceptional service, Quicktext’s integrated tools actively capture direct booking opportunities online, measurably boosting the bottom line.

Key Outcomes for Hesperia

Implementing Quicktext is set to deliver significant results:

• Instant, 24/7 Multilingual Support: Guests receive immediate answers in their preferred language, anytime.
• Empowered Staff: Teams are freed from repetitive queries to focus on high-value, personalized guest interactions.
• Increased Direct Bookings: AI-driven website engagement helps convert more lookers into bookers.
• Enhanced Operational Efficiency: Streamlined communication processes benefit multi-property management.
• Consistent Upscale Service: Ensures brand communication standards are met across the portfolio.

“Partnering with Quicktext allows us to deliver immediate, efficient, and personalized service, just as our guests expect across all digital touchpoints,” says Estefania Salvat, Head of Digital at Hesperia World. “Their AI technology not only enhances the user experience but also streamlines our team’s operations, reinforcing our commitment to innovation and service excellence.”

“We are thrilled to welcome Hesperia Hotel Group to Quicktext,” said Daniel Doppler, President of Quicktext. “Our AI platform is perfectly suited to support dynamic, multi-brand groups like Hesperia in scaling exceptional guest service and driving valuable direct bookings.”

This partnership highlights Hesperia’s commitment to leveraging cutting-edge technology to maintain its leadership in the upscale hospitality sector.

See how Quicktext empowers leading hotel groups: Learn more.

About Hesperia Hotel Group

Hesperia Hotel Group, operating under the Hesperia World umbrella, is a leading Spanish hotel operator renowned for its multi-brand management model and diverse portfolio of upscale hotels, resorts, and apartments. With a strong presence across Spain and select international locations, Hesperia manages properties under its own respected brands and prestigious international flags. Committed to quality, innovation, and creating unique guest experiences, Hesperia delivers exceptional hospitality tailored to diverse market segments.

About Quicktext

• Quicktext was founded in 2017 by Daniel C. Doppler and Benjamin Devisme. 
• Quicktext generated $1,05 Billions in leads for its hotel customer over the last 12 months and was awarded as AI and big data company of the year for hospitality at the Premium Travel Awards in Shenzhen, China, as well as the International Travel Award for Innovation at the International Tourism Meeting In Paris, France.
• In April 2024, Quicktext was recognized as the second most influential AI company in France according to a study conducted by Alliancy and Motherbase.
• in October 2024, Quicktext was awarded a Global Tech Award in the AI category..

Daniel Doppler CEO and Benjamin Devisme VP of Quicktext are available for interviews and bylines on the subjects of AI and the future of hospitality…

Today, 130 employees in 17 offices around the world : 

• Europe (Amsterdam, Barcelona, Berlin, Lisbon, London, Milano, Paris, Prague, Sofia)
• America (Mexico City, Montreal, Punta Cana)
• Asia (Dubai, Guangzhou, Hong Kong, Jakarta, Maldives) 

It serves 1900 hotels in 76 countries and is the world leader in artificial intelligence and big data for the hotel industry.