Velma knows you: Quicktext elevates guest recognition with SIHOT PMS

Quicktext, the AI-powered hospitality SuperApp, and SIHOT, a leading global provider of hotel property management systems (PMS), today announced a strategic partnership focused on seamless integration between their platforms. This collaboration aims to enhance guest communication and streamline hotel operations by connecting Quicktext’s advanced AI capabilities with SIHOT’s comprehensive guest data management.

The partnership brings together Quicktext’s expertise in AI-driven guest interaction, including its AI virtual assistant Velma, with SIHOT’s robust and established PMS platform, used by thousands of hotels worldwide. This integration allows Quicktext to access relevant guest information stored within the SIHOT.PMS platform. Leveraging this data enables Velma to deliver more personalized and context-aware communication to hotel guests.

The integration enables a dynamic exchange of information:

• Reliable & consistent information: Ensures guests receive information via Quicktext (like reservation details) that accurately aligns with their official booking data stored in SIHOT.PMS, reducing confusion.
• Effortless guest interaction: Reduces friction by allowing Quicktext to automatically access key guest stay details from SIHOT, minimizing the need for guests to repeat information. 
• Proactive guest assistance: Enables Quicktext’s AI to anticipate guest needs based on SIHOT stay data (e.g., upcoming arrival), offering timely information or relevant services proactively.

For guests, this partnership translates into a more personalized and responsive experience. Quicktext’s AI, Velma can leverage SIHOT data to provide context-aware answers and assistance, while requests made via Quicktext are efficiently routed and tracked within the hotel’s central system, leading to faster resolution times and increased guest satisfaction.

“By enabling seamless communication between the SIHOT and Quicktext, the hotel can personalize guest interactions effortlessly while reducing the manual workload. It’s all about making guest engagement smarter and more efficient.”

Maria Santoro, Partner Manager at SIHOT.

“Integrating Quicktext’s AI deeply with SIHOT’s leading PMS is key to our strategy. It allows us to deliver truly context-aware communication that elevates the guest experience and drives operational efficiency for our hotel partners.” 

Daniel C. Doppler, President of Quicktext.

The integration between Quicktext and SIHOT is designed to provide hotels with a powerful combination of tools to meet the evolving demands of guests and the operational challenges of the modern hospitality industry.

About SIHOT

SIHOT is one of the leading, privately-held modular hotel management software systems designed for leisure resorts, hotel chains, mice hotels, camping, and hostels. The SIHOT hotel management platform built for hoteliers covers all operational processes with full customisation, offering a highly qualitative and complete property management solution. Established in 1986, SIHOT Group – including hardware solutions provider Addipos – employs around 250 people at 11 global locations with SIHOT used in around 3,500 top hotels worldwide. Among SIHOT’s global customers include Accor, Best Western Hotels & Resorts, Motel One, Wyndham Hotels & Resorts, and Meininger Hotels.

About Quicktext

• Quicktext was founded in 2017 by Daniel C. Doppler and Benjamin Devisme. 
• Quicktext generated $1,05 Billions in leads for its hotel customer over the last 12 months and was awarded as AI and big data company of the year for hospitality at the Premium Travel Awards in Shenzhen, China, as well as the International Travel Award for Innovation at the International Tourism Meeting In Paris, France.
• In April 2024, Quicktext was recognized as the second most influential AI company in France according to a study conducted by Alliancy and Motherbase.
• in October 2024, Quicktext was awarded a Global Tech Award in the AI category..

Daniel Doppler CEO and Benjamin Devisme VP of Quicktext are available for interviews and bylines on the subjects of AI and the future of hospitality…

Today, 130 employees in 17 offices around the world : 

• Europe (Amsterdam, Barcelona, Berlin, Lisbon, London, Milano, Paris, Prague, Sofia)
• America (Mexico City, Montreal, Punta Cana)
• Asia (Dubai, Guangzhou, Hong Kong, Jakarta, Maldives) 

It serves 1900 hotels in 76 countries and is the world leader in artificial intelligence and big data for the hotel industry.

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