Elevating service from within: Velma joins the CityClass team

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CityClass Hotels (Germany)

Quicktext, the hospitality AI SuperApp, based in Paris, France, announces a strategic partnership with CityClass Hotels, celebrated for their modern comfort, prime Cologne locations, and unwavering commitment to exceptional hospitality. With stylish accommodations, personalized service, and outstanding value, they remain a top choice for business and leisure travelers alike.

Driven by a vision to enhance both profitability and guest satisfaction, CityClass Hotels are embracing cutting-edge technology. By investing in AI, they are transforming hospitality with:

  • Effortless multilingual communication, ensuring every guest feels at home.
  • Instant, precise responses to customer inquiries, boosting direct bookings.
  • Seamless backend integration for a fully automated and unified booking flow.

“At CityClass Hotels, our mission has always been to combine modern comfort with exceptional guest experiences in Cologne’s prime locations. Partnering with Quicktext allows us to take this commitment to the next level by leveraging AI to deliver seamless, personalized interactions and streamline our operations. This collaboration is a key step in enhancing guest satisfaction while driving efficiency and profitability.”

Pascal Marquigny Owner & CEO of CityCLass.

Deploying AI in your hotel has never been easier or more cost-effective. With Quicktext’s comprehensive and affordable starting pack, hotels gain access to a powerful suite of tools designed to streamline operations, enhance guest experiences, and boost revenue. This starting pack includes:

  • Velma: Our cutting-edge 4th generation AI, specifically tailored for the hospitality industry, ensures seamless guest interactions and personalized service.
  • Q-Data: Efficiently manage and structure your hotel’s data, turning information into actionable insights.
  • Q-Sales: Simplify lead and reservation management with tools that help you capture, track, and convert more bookings.
  • Q-Connect: Centralize and optimize your connectivity management, ensuring smooth integration across platforms.
  • Q-Hub: Manage your digital presence across the web, Facebook, and Instagram from one centralized dashboard.

Alongside these robust features, Hotels receive full technical support as well as marketing guidance, making Quicktext the ultimate AI partner. As generative search engines like ChatGPT, Perplexity, and Gemini now surface answers before users ever click, traditional website traffic is slipping. Quicktext bridges that gap, with Q-Data, Q-SEO, hotels remain prominently featured in these AI results, capture high-intent inquiries, and convert them into direct bookings, sustaining strong performance even as overall site visits decline. 

About CityClass Hotels

CityClass Hotels is a privately owned hotel group comprising three unique properties in the heart of Cologne’s Old Town. Situated directly on the Cathedral Square (Domplatte), Alter Markt, and Heumarkt, we blend stylish ambiance, modern comfort, and genuine Kölsch hospitality into a truly exceptional hotel experience right in the midst of the city’s vibrant life.

Each of our hotels, the CityClass Hotel am Dom, the CityClass Hotel am Heumarkt, and the CityClass Hotel Alter Markt, features individually designed rooms, functional amenities, and charming details. Whether you’re here for a city break, a business trip, or a short getaway, our guests enjoy central locations, personalized service, and everything they need for a seamless stay.

Thanks to our immediate proximity to attractions such as Cologne Cathedral (Kölner Dom), the Rhine promenade, Museum Ludwig, and the city’s best shopping and dining, everything is just a short stroll away. The main train station and trade fair grounds are also easily accessible.

CityClass Hotels stand for stylish urban living, heartfelt hospitality, and authentic Kölsch joie de vivre, Your HOME in Cologne.

About Quicktext

  • Quicktext was founded in 2017 by Daniel C. Doppler and Benjamin Devisme. 
  • Quicktext generated $1,05 Billions in leads for its hotel customer over the last 12 months and was awarded as AI and big data company of the year for hospitality at the Premium Travel Awards in Shenzhen, China, as well as the International Travel Award for Innovation at the International Tourism Meeting In Paris, France.
  • In April 2024, Quicktext was recognized as the second most influential AI company in France according to a study conducted by Alliancy and Motherbase.
  • in October 2024, Quicktext was awarded a Global Tech Award in the AI category..

Daniel Doppler CEO and Benjamin Devisme VP of Quicktext are available for interviews and bylines on the subjects of AI and the future of hospitality…

Today, 130 employees in 17 offices around the world : 

  • Europe (Amsterdam, Barcelona, Berlin, Lisbon, London, Milano, Paris, Prague, Sofia)
  • America (Mexico City, Montreal, Punta Cana)
  • Asia (Dubai, Guangzhou, Hong Kong, Jakarta, Maldives) 

It serves 1900 hotels in 76 countries and is the world leader in artificial intelligence and big data for the hotel industry.

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