Pre-Stay to Post-Stay: seamless guest journeys powered by Quicktext & Medialog

Quicktext, the AI hospitality SuperApp, has announced a new integration with Medialog, one of France’s leading PMS providers, to streamline hotel operations and create seamless, data-driven guest experiences. This partnership enables real-time syncing between Quicktext and Medialog’s PMS, giving hotels the power to personalize communication, boost operational efficiency, and unlock new revenue opportunities through automation.

By uniting Quicktext’s ecosystem (featuring Velma’s conversational and generative AI) with Medialog’s robust PMS, hoteliers can benefit from a smarter, more agile hospitality that combines instant access to guest data with personalized, automated engagement tools like WhatsApp, mail and SMS.

This integration delivers:

• Real-Time Guest Insights: Synchronizes guest profiles and reservation data directly from Medialog’s PMS to Quicktext for rapid identification and interaction.
• Personalized Guest Engagement: Enables hyper-targeted messaging via SMS and WhatsApp to improve guest comfort, satisfaction, and upselling.
• Operational Streamlining: Harmonizes AI capabilities with PMS functions to ease staff workload and enhance service delivery from pre-arrival to post-stay.

Together, Quicktext and Medialog are bridging the gap between technology and hospitality, helping hotels automate their communication while maintaining a human touch.

“At Medialog, we are always seeking strategic alliances that help hotels operate smarter and serve better. Our collaboration with Quicktext represents a major advancement in AI-powered guest management. Together, we’re making personalized, automated service a reality effortlessly integrated into daily hotel operations.”
Cyrille Bellefaix, President and Founder of Medialog.

Deploying AI in hotels has never been easier or more cost-effective. With Quicktext’s comprehensive and affordable starting pack, hotels gain access to a powerful suite of tools designed to streamline operations, enhance guest experiences, and boost revenue. This starting pack includes:

• Velma: Velma, the ultimate virtual assistant in the hospitality world, operates with a combination of both conversational AI and generative AI. She manages optimum interactions and automatically provides a personalized service.
• Q-Data: Merges, structures, and distributes 3100 data points, instantly sharing them with guests via AI. It feeds hotel systems like websites, apps, and CMS, while keeping external platforms up to date (Google,Facebook, etc)
• Q-Sales: Allows to List, value, analyze and segment reservation requests, extract confirmed requests generated by Velma, the reservation service, or the call center, associate tags with each contact according to the content of their conversations, and build waiting lists.
• Q-Connect: Allows to connect all the hotel’s third-party applications. This includes systems like CRM, PMS, upselling software, task manager, and call centers.
• Q-Hub: A unified inbox for all instant communications (Live Chat, WhatsApp, WeChat, Messenger, Line, SMS & Booking.com) to help hotels deliver great service and save time through smart messaging and automation. 

Alongside these robust features, Hotels receive full technical support as well as marketing guidance, making Quicktext the ultimate AI partner.

About Medialog

Since 1988, Medialog has established itself as a key player in IT solutions for independent hotels and restaurants. Thanks to its robust and intuitive systems, this French company supports over 1,500 establishments in managing their daily operations. Because hospitality is, above all, about people, Medialog the leading provider in the Paris hotel market offers expert, human, and responsive technical support, available 24/7. With its hybrid approach, combining cloud and local infrastructure, Medialog delivers perfectly synchronised solutions for both hotels and restaurants, backed by strong technological partnerships.

About Quicktext

• Quicktext was founded in 2017 by Daniel C. Doppler and Benjamin Devisme. 
• Quicktext generated $1,05 Billions in leads for its hotel customer over the last 12 months and was awarded as AI and big data company of the year for hospitality at the Premium Travel Awards in Shenzhen, China, as well as the International Travel Award for Innovation at the International Tourism Meeting In Paris, France.
• In April 2024, Quicktext was recognized as the second most influential AI company in France according to a study conducted by Alliancy and Motherbase.
• in October 2024, Quicktext was awarded a Global Tech Award in the AI category..

Daniel Doppler CEO and Benjamin Devisme VP of Quicktext are available for interviews and bylines on the subjects of AI and the future of hospitality…

Today, 130 employees in 17 offices around the world : 

• Europe (Amsterdam, Barcelona, Berlin, Lisbon, London, Milano, Paris, Prague, Sofia)
• America (Mexico City, Montreal, Punta Cana)
• Asia (Dubai, Guangzhou, Hong Kong, Jakarta, Maldives) 

It serves 1900 hotels in 76 countries and is the world leader in artificial intelligence and big data for the hotel industry.

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