Port Hotels embarks on a new chapter of innovation to elevate guest experiences

Port Hotels, a leader in hospitality across the Valencian Community in Spain, is enhancing its dedication to personalized service and operational excellence through innovative strategies. As part of this commitment, Port Hotels has partnered with Quicktext, bringing advanced AI technology to its 11 establishments located in some of Spain’s most sought-after destinations.

A commitment to exceptional hospitality

Port Hotels has always been at the forefront of offering Mediterranean-inspired stays, with a focus on delivering comfort, quality, and convenience. With more than 1,925 rooms, nearly 4,000 hotel beds, and a team of over 800 employees, the group provides modern accommodations tailored to the needs of both leisure and business travelers. Additionally, its six restaurants and over 20 event spaces offer diverse options for dining and celebrations, making Port Hotels a preferred choice for both visitors and locals.

In its latest step toward innovation, Port Hotels aims to:

• Enhance Communication: Strengthen connections with guests through seamless, multilingual support.
• Simplify the Booking Process: Provide fast, personalized services that encourage direct engagement with the brand.
• Empower Teams: Streamline operations so staff can focus on creating memorable, meaningful guest experiences.

“At Port Hotels, our focus has always been on providing seamless and high-quality experiences for our guests. By integrating Quicktext’s technology and Velma, we can further refine our communication processes, ensuring efficiency and consistency across all our properties while staying true to our commitment to exceptional service,” said Diego Fernández, CEO of Port Hotels.

About Port Hotels

Port Hotels is a prominent hotel chain based in Benidorm, with origins dating back to the 1960s, a period when the city began to establish itself as a key player in the tourism sector of the Valencian Community.

Today, Port Hotels operates 11 establishments across six destinations in the Valencian Community: Benidorm, Elche, Valencia, Alicante, Dénia, and Calpe. The company employs over 800 staff members, offering 1,925 rooms and nearly 4,000 hotel beds.

In addition to its accommodation services, Port Hotels stands out for its exceptional culinary offerings and exclusive spaces. The chain features six restaurants, where guests can enjoy dishes inspired by the rich Mediterranean culinary tradition. It also boasts two rooftop terraces with stunning panoramic views, which have become iconic spots to savor unique moments at sunset or host special events.

The company has also positioned itself as a leader in the organization of social and corporate events, thanks to its 20+ versatile spaces, designed to adapt to any type of occasion, from business meetings to weddings and celebrations.

Committed to excellence and customer satisfaction, Port Hotels blends tradition and innovation, delivering a unique experience in destinations inspired by its guests and bathed by the Mediterranean.

About Quicktext

• Quicktext was founded in 2017 by Daniel C. Doppler and Benjamin Devisme. 
• Quicktext generated $1,05 Billions in leads for its hotel customer over the last 12 months and was awarded as AI and big data company of the year for hospitality at the Premium Travel Awards in Shenzhen, China, as well as the International Travel Award for Innovation at the International Tourism Meeting In Paris, France.
• In April 2024, Quicktext was recognized as the second most influential AI company in France according to a study conducted by Alliancy and Motherbase.
• in October 2024, Quicktext was awarded a Global Tech Award in the AI category..

Daniel Doppler CEO and Benjamin Devisme VP of Quicktext are available for interviews and bylines on the subjects of AI and the future of hospitality…

Today, 130 employees in 17 offices around the world : 

• Europe (Amsterdam, Barcelona, Berlin, Lisbon, London, Milano, Paris, Prague, Sofia)
• America (Mexico City, Montreal, Punta Cana)
• Asia (Dubai, Guangzhou, Hong Kong, Jakarta, Maldives) 

It serves 1900 hotels in 76 countries and is the world leader in artificial intelligence and big data for the hotel industry.