Palladium Hotel Group deploys Quicktext AI and Big Data Solutions for Hospitality

Quicktext, the hospitality specialist in AI and Big data, announces a new partnership with Palladium Hotel Group, a leading hotel company with more than 40 properties located in Spain, Mexico, Dominican Republic, Jamaica, Italy and Brazil.

By deploying the Quicktext Virtual Assistant, Palladium Hotel Group provides guests with a frictionless and efficient way to interact with the hotel, enhancing their overall experience. The virtual assistant Velma  can answer common questions, provide recommendations, and  learn from guests’ interactions to continually improve the level of service provided.

Quicktext offers hotels innovative artificial intelligence, structured data, and big data solutions dedicated to the hospitality industry in 76 countries. The deployment of the Quicktext Virtual Assistant supports Palladium Hotel Group’s overall strategy to embrace digital innovation and drive operational efficiency while meeting guests’ evolving needs.

“We are excited to partner with Palladium Hotel Group and support them in delivering an exceptional guest experience,” said Daniel Doppler, CEO of Quicktext. “Our Virtual Assistant Velma will enable the Palladium Group Hotel’s to provide guests with immediate assistance, personalization, and convenience, all while freeing up staff to focus on more complex guest inquiries and requests.”

The Quicktext Virtual Assistant is already live and available to guests of Palladium Hotel Group properties. The deployment of Velma is part of an ongoing effort to continuously improve the guest experience and provide exceptional service.

About Palladium Hotel Group

Palladium Hotel Group is a Spanish hotel chain with over 50 years of experience, owned by Grupo Empresas Matutes (GEM). The group operates 40 hotels and over 13,000 rooms, distributed amongst six countries: Spain, Mexico, Dominican Republic, Jamaica, Italy and Brazil, and manages nine brands: TRS Hotels, Grand Palladium Hotels & Resorts, Palladium Hotels, Palladium Boutique Hotels, Fiesta Hotels & Resorts, Ushuaïa Unexpected Hotels, Only YOU Hotels, BLESS Collection Hotels and the Hard Rock Hotels Brand under license with three hotels in Ibiza Tenerife and Marbella. Palladium Hotel Group is characterized by its philosophy of attention to its team and to offering its clients high quality products and services.

About Quicktext

• Quicktext was founded in 2017 by Daniel C. Doppler and Benjamin Devisme. 
• Quicktext generated $1,05 Billions in leads for its hotel customer over the last 12 months and was awarded as AI and big data company of the year for hospitality at the Premium Travel Awards in Shenzhen, China, as well as the International Travel Award for Innovation at the International Tourism Meeting In Paris, France.
• In April 2024, Quicktext was recognized as the second most influential AI company in France according to a study conducted by Alliancy and Motherbase.
• in October 2024, Quicktext was awarded a Global Tech Award in the AI category..

Daniel Doppler CEO and Benjamin Devisme VP of Quicktext are available for interviews and bylines on the subjects of AI and the future of hospitality…

Today, 130 employees in 17 offices around the world : 

• Europe (Amsterdam, Barcelona, Berlin, Lisbon, London, Milano, Paris, Prague, Sofia)
• America (Mexico City, Montreal, Punta Cana)
• Asia (Dubai, Guangzhou, Hong Kong, Jakarta, Maldives) 

It serves 1900 hotels in 76 countries and is the world leader in artificial intelligence and big data for the hotel industry.